Project Manager_Sales_Operations

Prodapt Solutions; Chennai District; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

Prodapt Solutions in Chennai, India seeks an experienced BPO Delivery Project Manager to own end-to-end offshore delivery for a telecom client. You will manage capacity, SLAs, quality, cost, and drive automation and improvements across operations and tooling streams.

You will lead a 50+ member team, mentor delivery leads, and ensure robust governance, performance reporting, and risk mitigation in a fast-paced global service engagement.

Qualifications

• 10+ years in offshore / managed-services delivery management.
• 5+ years running a 50+ member delivery organisation.
• Strong SLA/KPI and capacity management experience.
• Excellent people-leadership and resilience under pressure.
• Delivery / quality certifications (ITIL, Lean / Six Sigma) preferred.

Responsibilities

• Own offshore delivery organisation's capacity plan, staffing and ramp-up.
• Hold end-to-end accountability for SLA/KPI performance across delivery streams.
• Own delivery quality and drive reduction in defects and rework.
• Manage delivery cost, utilization and margin against the baseline.
• Drive continuous improvement and productivity, including automation adoption.
• Lead and mentor the Operations Delivery Lead and stream/technical leads.

Skills

Delivery management

SLA/KPI management

Capacity planning

Leadership

Quality systems

Education

Bachelor's or Master's degree in Commerce/Finance

Tools

ITIL

Lean Six Sigma

Job description

Role & responsibilities :

Job Summary

We are looking for an experienced BPO Delivery Project Manager to own the end-to-end offshore delivery of a large sales-operations engagement for a Telecom global client. You will be accountable for the delivery organisation's capacity, service levels (SLA/KPI), quality, cost and continuous improvement turning committed service levels into a well-staffed, governed and productive delivery team across operations, backlog clearance and automation/tooling streams.

Key Responsibilities

• Own the offshore delivery organisation's capacity plan, staffing and ramp-up against the agreed workforce model.
• Hold end-to-end accountability for SLA/KPI performance across all delivery streams.
• Own delivery quality (makerchecker, QA sampling) and drive reduction in defects and rework.
• Manage delivery cost, utilisation and margin against the commercial baseline.
• Drive continuous improvement and productivity, including adoption of automation.
• Lead and mentor the Operations Delivery Lead and stream/technical leads; own performance management and succession planning.
• Manage workforce risk attrition, key-person coverage and team pyramid health.
• Report delivery performance into program governance and act as the second-level (L2) escalation owner for delivery.

Required Skills & Experience

• 10+ years in offshore / managed-services delivery management, including 5+ years running a 50+ member delivery organisation.
• Proven large-team delivery leadership with strong SLA/KPI and capacity management.
• Strong grounding in quality systems, continuous improvement, and cost/utilisation management.
• Excellent people-leadership at scale, operational rigour, performance orientation and resilience under pressure.

Education / Qualifications

• Bachelor's or Master's degree; a degree in Commerce / Finance (B.Com / M.Com) or a related discipline is preferred, given the sales-compensation and finance-operations nature of the work.
• Delivery / quality certifications (ITIL, Lean / Six Sigma) preferred.