Project Manager, PMO Operations

Astreya Consultancy India Private Ltd; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Astreya Consultancy India Private Ltd is seeking a Project Manager, PMO Operations, to support the PMO for a major global client. This role focuses on coordinating a portfolio of program actions and driving cross-functional initiatives from intake to closure.

The successful candidate will build processes where none exist, maintain trackers and reports, and craft clear communications for a senior, global audience while overlapping with US time zones as needed.

Qualifications

• Bachelor's degree and five or more years of experience in project management within corporate IT, managed services, or a comparable services environment.
• Experience in a dedicated or embedded client support model with sound judgment about client-facing communication and escalation.
• Experience standing up a new team, function, or workstream, including trackers, cadences, and reporting.
• Strong business writing ability, with experience drafting communications for a global audience.
• Ability to communicate effectively across many functions and levels, from technical delivery teams to senior leadership and client contacts.
• Proven ability to prioritize a varied workload independently and meet deadlines in a fast-moving environment.
• Proficiency with Google Workspace, AI tools, and work management or project tracking tools.
• Willingness to maintain regular working overlap with US time zones.

Responsibilities

• Own tracking and closure of program action items across global delivery teams, maintaining schedules, owners, and due dates.
• Drive small to medium initiatives end to end, including scoping, planning, stakeholder alignment, status reporting, and formal closure.
• Provide project coordination and communications capacity, including building trackers, reporting, meeting cadences, and templates.
• Draft, edit, and publish internal communications across channels for audiences from frontline delivery teams to senior leadership.
• Coordinate intake and information flow between teams, ensuring requests are routed, tracked, and closed out.
• Produce recurring reports on program health, action status, and initiative progress for senior leadership and client review.
• Identify and implement improvements to PMO processes, templates, and communication practices.

Skills

Project management

Cross-functional communication

Google Workspace

AI tools

Written communications

Education

Bachelor's degree

Tools

Google Workspace

AI tools

Project tracking tools

Job description

Role Overview

The Project Manager, PMO Operations supports the Program Management Office for one of Astreya's largest dedicated global clients. This is an operations-focused project management role rather than a traditional delivery project management role. Instead of owning a single project lifecycle, you will keep a portfolio of program actions, initiatives, and workstreams moving across a global, cross-functional organization, and you will own the communications that keep that organization aligned. You will work across functional groups, driving small to medium initiatives from intake through closure. The role suits a highly organized project manager who is comfortable operating with limited direction, building processes where none exists yet, collaborating between teams, and writing clearly for a senior and global audience.

Key Responsibilities

• Own tracking and closure of program action items across global delivery teams, maintaining schedules, owners, and due dates, and escalating risks to the Senior Manager before they affect commitments.
• Drive small to medium initiatives end to end, including scoping, planning, stakeholder alignment, status reporting, and formal closure.
• Provide project coordination and communications capacity as needed. This includes building trackers, reporting, meeting cadences, and templates, documenting emerging processes, and taking on whatever coordination work the workstream needs to become self-sufficient.
• Draft, edit, and publish internal communications across established channels, maintaining a predictable cadence and adapting tone for audiences ranging from frontline delivery teams to senior leadership.
• Coordinate intake and information flow between teams, ensuring requests are routed, tracked, and closed out.
• Produce recurring reports on program health, action status, and initiative progress for senior leadership and client review.
• Identify and implement improvements to PMO processes, templates, and communication practices.

What Success Looks Like

Six months in, a successful hire is:

• Communicating credibly with delivery leads, Account Management, the VMO, and client stakeholders, adjusting register for each audience without needing to be coached on it.
• Raising questions early rather than sitting on ambiguity, including asking the obvious question that nobody else in the room has asked yet.
• Identifying what needs to happen and starting it, rather than waiting to be assigned work.
• Trying an approach, recognizing quickly when it is not working, and changing course openly instead of defending the original plan.

Qualifications and Skills

• Bachelor's degree and five or more years of experience in project management within corporate IT, managed services, or a comparable services environment.
• Demonstrated experience in a dedicated or embedded client support model, with sound judgment about client-facing communication and escalation.
• Experience standing up a new team, function, or workstream, including building the trackers, cadences, and reporting that did not previously exist, and operating effectively while processes are still taking shape.
• Strong business writing ability, with experience drafting communications for a global audience.
• Demonstrated ability to communicate effectively across many different functions and levels, from technical delivery teams to senior leadership and client contacts, and to build working relationships in a matrixed organization.
• Proven ability to prioritize a varied workload independently and meet deadlines in a fast moving environment.
• Proficiency with Google Workspace, AI tools, and work management or project tracking tools.
• Willingness to maintain regular working overlap with US time zones to support global stakeholders.

We’re so glad you’re here.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms.

Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth.

At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together.

Onwards and upwards!