Project Manager - Operations

MediaX; Delhi; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

A digital systems firm is seeking a Project Manager - Operations to oversee delivery and communication across various projects. This hybrid role in Delhi requires a proactive individual with strong project management experience, particularly in website workflows. The candidate will manage cross-functional teams and maintain high quality standards while ensuring timely execution. Ideal for someone organized, client-facing, and adept in both creative and technical domains. Join a fast-moving team focused on delivering excellence in web and branding projects.

Qualifications

• 3+ years of experience in project management, operations, or account management.
• Good understanding of website project workflows like Shopify and custom development.
• Ability to manage both creative and technical teams simultaneously.

Responsibilities

• Break down incoming briefs into task lists and timelines.
• Maintain updated project trackers and communication logs.
• Own client coordination and reporting.

Skills

Project management

Client handling

Communication

Problem-solving

Education

3+ years of experience in project management or operations

Tools

Notion

ClickUp

Trello

Job description

Job Type: Hybrid (4 days office, 1 day WFH)

Job Summary:

We are looking for a Project Manager - Operations who can own delivery, structure, and communication across website, branding, and performance-linked projects. This role requires someone who is exceptionally organised, proactive, client-facing, and comfortable managing cross-functional creative and technical teams.

You will work closely with Web Experience Leads, designers, and developers to convert briefs into actionable task plans, coordinate day-to-day execution, ensure timelines are met, and maintain quality standards. A strong understanding of website project workflows (Shopify, informational websites, or Framer) is a major advantage.

The ideal candidate thinks in systems, solves problems before they escalation, and brings both operational discipline and creative adaptability to the table.

Responsibilities and Duties

1. Project Planning & Execution Management

Break down all incoming briefs into clear task lists, ownership, and timelines.

Structure sprints, track progress, and ensure work moves smoothly through each stage.

Maintain updated project trackers, communication logs, and delivery dashboards.

Review deliverables for accuracy and alignment before they reach clients.

Manage Web Experience Leads and Developers, ensuring clarity of tasks and priorities.

Align design, content, and development teams in a unified workflow.

Identify project blockers early and resolve them proactively.

Ensure every project is progressing according to plan with no timeline surprises.

3. Client Communication & Relationship Handling

Own day-to-day client coordination, follow-ups, reporting, and expectation setting.

Present work, gather feedback, and streamline revisions meaningfully.

Enforce timelines, scope boundaries, and internal processes with professionalism.

Take Business Development (BD) calls when required to support the sales pipeline.

4. Creative Support - Copy, Content & AI Assistance

Assist in writing website copy or campaign copy when needed.

Create content, art direction, or mockups using AI tools and work with designers to refine output.

Use AI for task structuring, documentation, and quality improvement.

5. Operations, L&D & Innovation Ownership

Build operational systems that improve speed, predictability, and quality of work.

Drive Learning & Development (L&D) programs across design, tech, and strategy teams.

Introduce new tools, automations, and smarter workflows to improve productivity.

Maintain documentation and process updates for the department.

Required Qualifications

3+ years of experience in project management, operations, or account management (agency experience preferred).

Good understanding of website project workflows (Shopify, custom dev, Framer, UI/UX).

Ability to manage creative and technical teams simultaneously.

Strong communication, client handling, and expectation management skills.

Proficiency in project management tools (Notion, ClickUp, Trello, or equivalents).

Ability to write clear copy and guide content direction.

Comfortable using AI tools for content creation, project breakdowns, and research.

Proven ability to handle multiple projects with structured planning and zero misses.

Nice-to-Have

Direct experience managing Shopify, e-commerce, or product build projects.

Familiarity with UI/UX processes, creative workflows, or development cycles.

Understanding of website performance metrics, SEO basics, or CRO.

Prior experience working with designers and developers in an agency setting.

About MediaX's Website/Branding Department:

MediaX builds high-performing websites, brand identities, and digital systems for regional and national brands. Our project workflow is fast-moving, collaborative, and deeply quality-focused. The operations team plays a critical role in ensuring every website and creative project is delivered with excellence — structured, on time, and aligned with strategic goals.

Apply

If you think that you have the skills required for this role and would like to join our team, please send us your details using the form below.

Name

Email

Phone

What's your expected CTC?

Resume/CV

Submit

WARNING!

MediaX does not charge any fees or request financial information at any stage of the recruitment process. All official communication from our team is sent only through email addresses ending with @mediax.co.in. If you receive any suspicious communication or have doubts regarding the authenticity of a job offer, please contact us at [e-mail] for verification.