Project Manager – Onboarding and KYC

IndusInd Bank; Gurugram District; Presencial; INR 1.500.000 - 2.500.000; Jornada completa

Descripción de la vacante

A leading banking institution in Gurugram is seeking a seasoned Project Manager to lead strategic initiatives in client onboarding and KYC operations. The candidate should have expertise in regulatory compliance and process optimization, ensuring smooth onboarding experiences for clients. This full-time role offers the opportunity to work within a dynamic team focused on enhancing customer experience and compliance. Ideal candidates will have a degree in finance or business, alongside relevant certifications.

Formación

• Deep expertise in KYC and banking compliance frameworks.
• Strong communication and leadership skills.
• Experience in managing cross-functional teams.

Responsabilidades

• Lead end-to-end project lifecycle for onboarding and KYC initiatives.
• Manage budgets and resources to deliver projects on time.
• Oversee deployment of KYC platforms and onboarding tools.

Conocimientos

Regulatory compliance

Process optimization

Project management

Stakeholder engagement

Educación

Bachelor’s or master’s degree in business, Finance, or related field

PMP, Prince2, or Agile certification

Descripción del empleo

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About the Digital Business Unit at IndusInd Bank:

The mandate of the Digital Business Unit at IndusInd Bank is as follows:

• Building customer centric products with human centered design principles for retail Individual and micro, small and medium enterprise (MSME) customer segments
• Build innovative products and propositions backed with problem solving mindset to discover and solve latent needs of customers
• Build Embedded Finance (Banking as a Service) applications
• Ensure designs are highly available, highly modular, highly scalable and highly secure drive digital business

Few of the applications managed by the Digital Business Unit include Indie (Bank’s mobile app for retail individual clients), IndusNet (net banking application of the bank), IndusMerchantSolutions app, Whatsapp Banking, Chatbots, Easycredit for Individuals, easycredit for Business Owners, savings, current account and fixed deposit online platforms.

The unit’s objectives are three-fold: (a) Drive better customer experience and engagement, (b) Transform existing lines of businesses and (c) Build new digital only or banking as a service led digital business models.

About the Role: We are seeking a seasoned Project Manager to lead strategic initiatives focused on client onboarding and KYC operations within the banking sector. The ideal candidate will have deep expertise in regulatory compliance, process optimization, process testing, and technology deployment. Ensuring seamless and compliant onboarding experiences for clients.

Job Responsibilities:

• Lead end-to-end project lifecycle for onboarding and KYC initiatives—from planning to go-live.
• Develop detailed project plans, timelines, and deliverables aligned with regulatory and business goals.
• Manage cross-functional teams across compliance, operations, IT, and client services.

KYC & Onboarding Strategy

• Design and implement scalable KYC processes in line with AML, OFAC, and CIP regulations.
• Collaborate with compliance and legal teams to ensure regulatory adherence.
• Drive continuous improvement in client onboarding workflows and customer experience.
• Oversee deployment of KYC platforms and onboarding tools.
• Ensure integration with core banking systems and data management frameworks.
• Liaise with vendors and internal IT teams for solution delivery and support.

Stakeholder Management

• Act as the primary liaison for senior leadership, regulators, and external partners.
• Provide regular updates on project status, risks, and mitigation strategies.
• Facilitate steering committee meetings and stakeholder workshops.

Change Management

• Develop and execute change management plans including training, communication, and transition support.
• Ensure smooth adoption of new systems and processes across impacted teams.

Risk & Compliance Oversight

• Monitor compliance with internal policies and external regulations.
• Identify and mitigate risks associated with onboarding and KYC operations.

Performance & Budget Management

• Track KPIs and project metrics to measure success and identify areas for improvement.
• Manage budgets and resources efficiently to deliver projects on time and within scope.

Education:

• Bachelor’s or master’s degree in business, Finance, or related field.
• PMP, Prince2, or Agile certification preferred.
• Strong knowledge of KYC, AML, and banking compliance frameworks.
• Excellent communication, leadership, and stakeholder engagement skills.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management
• Industries
• Banking

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