Project Manager

Incedo Inc.; Gurugram District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Incedo Inc. is seeking an IT Infrastructure Lead/Manager in Gurugram to oversee L1–L3 IT support for Infra & Cloud, mentor teams, and drive service improvements. You will manage stakeholder relationships, guide pre-sales activities, and ensure clear goals and performance standards are in place.

The role emphasizes governance, risk mitigation, and continuous improvement, with accountability for financials and coordination across IT operations.

Qualifications

• Responsible for SLA’s & KPI’s for IT Infra & Cloud L1, L2 & L3 support.
• Responsible for Business/stakeholder relationship management.
• Work as an IT advisor to the customer to suggest improvements in IT Infra & Cloud area.
• Participate in Cloud Practice Building & pre sales activities.
• Ensure team members have clear, measurable goals, responsibilities, and performance standards.
• Provide mentorship and feedback to help the team excel.
• Responsible in terms of best practice sharing, team building exercises, guidance, and mentoring team member.
• Responsible for upskilling / cross skilling team members.
• Own and drive financials of the account.
• Projects, processes, and governance to mitigate risk.
• Responsible for upskilling / cross skilling team members.

Responsibilities

• Documentation, Left Shift of Operations, Automation & Other optimization / productivity lever.
• Helps in implementing business continuity and disaster recovery within the IT department as well as the recommendation and implementation of new investments within the technology infrastructure.
• Own and drive financials of the account.

Skills

IT Infrastructure

SLA Management

Stakeholder Management

Leadership

ITIL

Cloud concepts

Tools

ServiceNow

Job description

• Responsible for SLA’s & KPI’s for IT Infra & Cloud L1, L2 & L3 support
• Responsible for Business/stakeholder relationship management
• Work as an IT advisor to the customer to suggest improvements in IT Infra & Cloud area
• Participate in Cloud Practice Building & pre sales activities
• Ensure team members have clear, measurable goals, responsibilities, and performance standards.
• Provide mentorship and feedback to help the team excel.
• Responsible in terms of best practice sharing, team building exercises, guidance, and mentoring team member
• Responsible for upskilling / cross skilling team members
• projects, processes, and governance to mitigate risk.
• Responsible for getting IT policies and procedures implemented that enable strong security and risk-management capabilities.
• Identifies and implements improvement in ongoing support of the network, server, and communications infrastructure to ensure high performance of the IT department.
• Responsible for Documentation, Left Shift of Operations, Automation & Other optimization / productivity lever
• Helps in implementing business continuity and disaster recovery within the IT department as well as the recommendation and implementation of new investments within the technology infrastructure.
• Own and drive financials of the account

Skills Required:

• Good understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)
• Good knowledge & experience in IT infra, L1 & monitoring
• Strong Leadership/ Team Building/ Decision Making attribute with excellent communication skills.
• SLA & Stakeholder Management
• Good ITIL Process knowledge
• Understanding of Cloud concepts
• Proficient in ITSM tools functionality like Service Now etc