Project Manager

Data Wave Technologies India; Chennai, Bengaluru; Hybrid; INR 4,500,000 - 7,000,000; Full time

Job summary

Mphasis is hiring a Senior Program Manager for Application Maintenance Services (AMS) and Production Support in Chennai/Bangalore. The role focuses on stability, reliability, governance, and continuous improvement across business-critical systems, including Legal, Compliance, Audit, Risk, and Real Estate.

Hybrid work arrangement with 23 days in office. Ideal candidates have 14+ years of experience in technical project management, ITIL-based governance, and a proven track record in managing L3/L4

Qualifications

• Experience leading AMS and Production Support across onshore/offshore environments.
• Strong incident management, root-cause analysis, and service-improvement track record.
• Familiarity with ITIL-based governance, KPI reporting and executive communications.

Responsibilities

• Lead AMS and Production Support teams across onshore and offshore environments.
• Ensure application stability, production reliability, and operational risk management.
• Manage major incidents, root cause analysis, and service improvement initiatives.
• Drive governance, KPI reporting, stakeholder management, and executive communications.

Skills

AMS

Production Support

L3/L4 Support

Tech PM

ITIL Service Management

Major Incident Management

Service Delivery

Governance

Job description

URGENT HIRING | Senior Program Manager AMS & Production Support

High-Priority Hiring

Company: Mphasis
Role: Senior Program Manager Application Maintenance Services (AMS)
Experience: 14+ Years
Location: Chennai / Bangalore
Work Model: Hybrid (23 days in office)
Interview Mode: Face-to-Face (F2F) with Client

Mandatory Skills:

• Application Maintenance Services (AMS)
• Production Support and IT Operations
• Experience handling L3/L4 Support
• Technical Project Management (Tech PM)
• ITIL-based Service Management and Governance
• Major Incident Management and Escalation Handling

Job Description:

Mphasis is looking for an experienced Senior Program Manager to lead Application Maintenance Services (AMS) and Production Services for business-critical corporate systems, including Legal, Compliance, Audit, Risk, and Real Estate.

The role focuses on production stability, application reliability, operational risk management, service governance, and continuous improvement.

Mandatory Skills:

• Application Maintenance Services (AMS)
• Production Support and IT Operations
• Experience handling L3/L4 Support
• Technical Project Management (Tech PM)
• ITIL-based Service Management
• Major Incident, Escalation & Problem Management
• Service Delivery and Program Governance

Key Responsibilities:

• Lead AMS and Production Support teams across onshore and offshore environments.
• Ensure application stability, production reliability, and operational risk management.
• Manage major incidents, root cause analysis, and service improvement initiatives.
• Drive governance, KPI reporting, stakeholder management, and executive communications.

Preferred Skills: ITIL v3/v4, PMP, Agile, and experience supporting Legal, Compliance, Audit, or Risk applications.