Project Lead, Support

Tyfone, Inc.; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Tyfone, Inc. is seeking a Project Lead for the Product Support division in Bengaluru. You will triage and manage incoming support tickets, provide technical and managerial leadership, and plan maintenance releases with the team.

The role emphasizes AI-enabled analysis and strong collaboration with internal teams to meet delivery goals. You will oversee release readiness, risk mitigation, and sprint grooming, while maintaining client communication and project life cycle control.

Qualifications

• Clear communication and leadership skills.
• AI-driven ticket triage and analysis experience.
• Strong knowledge of Jira, Salesforce and SDLC.
• 4+ years in developing/supporting medium to large web/mobile apps.
• 1–2 years leading cross-functional teams and managing multiple projects.
• Graduation in Computer Science.
• Agile methodologies/PMP desirable.
• Experience with web/mobile tech stacks (Java, PHP, JSP).

Responsibilities

• Triage daily incoming tickets and keep clients updated.
• Lead post-rollout support for complex projects.
• Plan releases and manage resources and schedules.
• Communicate plans to team and obtain buy-in.
• Coordinate with internal teams to analyze requirements and feasibility.
• Provide release status updates to management and customers.
• Groom backlog, plan sprints, and track progress.
• Prepare progress reports and ensure quality guidelines.

Skills

Communication

Leadership

AI focus

Jira

Salesforce

SDLC

Agile/Scrum

Education

Graduation in Computer Science

Tools

Jira

Salesforce

Python

Job description

Tyfone, a global leader in the SaaS Digital Banking, Youth Banking, and Digital Payments sectors, is redefining how the world engages with digital finance and payments. Our digital solutions empower individuals, families, and businesses to simplify and make it easier to manage their financial lives, achieve their financial goals, and improve their financial health. Our solutions power digital services for banks and credit unions across the U.S.

Tyfone is a leader in the digital banking sector, offering a range of solutions including nFinia Retail Digital Banking, nFinia Business Digital Banking, and Harmoney Management Console. We also provide payment solutions such as FedNow Instant Payment Xchange™ (IPX), Skip-A-Pay, and Quick Pay. Over 100 customers trust Tyfone's solutions, which are supported by over 200 integrations and over 140 patents. Tyfone has been recognized as a Best Place to Work in Fintech by American Banker and has received multiple awards for its solutions. The company operates with a lean-team model for external engagements to manage costs, increase selling time, and accelerate pipeline velocity. Tyfone values collaborative execution as the path to market leadership.

We are an equal-opportunity employer, and we encourage candidates from diverse backgrounds to apply.

At Tyfone, the Product Support team maintains our digital banking products with an AI first focus.

As a Project Lead you will be expected to triage and manage incoming support tickets and keep the client posted, provide technical and managerial leadership for the Product Support division. You should work with the Product Support team to plan the support/maintenance releases and guide the team as per the plan. Triage and manage incoming support tickets and keep the client posted.

Responsibilities

At Tyfone you will be responsible for:

• Daily triage of incoming tickets.
• Lead and manage post roll-out support of complex and high priority projects.
• Responsible for understanding the product, planning, and monitoring the work, keeping track of support/maintenance releases and resource availability
• Effectively communicate the plan to the team and get a buy-in before starting the development work
• Interface with the various internal teams as needed to analyze the requirements, assess the technical feasibility of various customer requests and issues
• Providing release status updates to customers and Tyfone Management
• Handle the team dynamics and conflicts efficiently without losing the focus of delivering the committed work
• Complete project life cycle management
• Triaging of incoming tickets
• Progress tracking
• Identifying risks and risk mitigation planning
• Release planning
• Ensuring that quality guidelines and recommendations are met
• Prepares and presents the progress report to the management team
• Documentation
• Prioritizing and scheduling maintenance releases. Grooming backlog tickets and planning sprints
• Keeping track of support/maintenance releases and resource availability
• Facilitate release readiness reviews, go/no-go meetings, and post-release retrospectives.
• High-performing candidates with a proven track record of success may have the opportunity to travel to the United States for work-related purposes.

Qualifications

• Good and effective communication and leadership skills.
• Good interpersonal skills to be able to relate with people or personnel from different units of the company
• Should be AI focused.
• Good understanding of Jira, Salesforce and SDLC
• 4+ years of work experience which should include
• Developing and/or leading the development/support of medium to large web/mobile applications
• 1 -2 years of experience in leading cross-functional teams and managing multiple projects end-to-end
• Certifications in Agile methodologies/PMP is desirable
• Excellent numerical, analytical, and problem-solving skills
• A good understanding and experience in building a different type of software applications (web, mobile)
• A good understanding of various technology stacks (ex: Java, PHP, JSP etc.)
• A good understanding of the importance of usability and design for building a good product
• Excellent understanding and experience of Agile Development process (Scrum) is a must
• Experience in understanding of handling issue/bug triage
• Experience managing multiple priorities and deadlines in a dynamic environment.
• Graduation in Computer Science

Preferred Qualifications

• Experience with online and mobile banking applications.
• Fintech experience at a multinational with US customers is strongly preferred.
• Tyfone is an AI driven organization. The candidate must be well-versed in leveraging AI tools. Especially in analyzing and triaging incoming tickets.
• Experience with scripting languages (e.g., Python, Perl).