Project Intake Manager - D&C Project Controls Program

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hyderabad, India, seeks a Project Intake Manager to lead regional intake for Design & Construction initiatives, coordinating with internal clients and multiple stakeholder teams. This role focuses on efficient project initiation, scoping, feasibility, and ensuring timely routing to delivery groups.

The position requires strong organizational skills, stakeholder communication, and a data-driven mindset to optimize intake performance across regions.

Qualifications

• 5–7 years of experience in project management, project coordination, or related roles within corporate real estate or facilities environments.
• Experience managing workflows across multiple teams and stakeholder groups.
• Strong ability to analyze data, identify trends, and translate insights into actionable actions.

Responsibilities

• Serve as regional point of contact for D&C intake requests across AMER, EMEA and APAC, aligning priorities and notifying stakeholders.
• Evaluate completeness of initial project information and gather missing details before assignment.
• Lead intake calls and kickoff meetings with internal clients and project teams, coordinating across operations, finance, real estate and facilities.
• Monitor dashboards and analyze intake performance metrics to drive process improvements.
• Continuously refine intake procedures, forms, routing criteria and SLAs with leadership.

Skills

Project Management

Stakeholder Coordination

Analytical mindset

Excel

PowerPoint

Data Visualization

AI-tools

Tools

Project Management Systems

Intake Platforms

Workflow Management Software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Project Intake Manager serves as the regional point of contact for all incoming project requests within the Design & Construction (D&C) team ranging from new construction, renovations (large/medium) and small scale projects across an organization. This role ensures efficient project initiation by evaluating requests, verifying completeness of information, routing to appropriate resource groups, and coordinating across multiple stakeholder teams. The position combines operational coordination with analytical capabilities to optimize intake processes and provide performance insights with clear SLA targets for each project type.

Key Responsibilities

Request Management & Coordination

Serve as primary regional point of contact for all D&C Project Controls Program intake requests to internal clients, partner teams, and D&C leadership, communicating performance, negotiating priorities, and ensuring alignment across business units and regions. Oversees end-to-end intake execution across AMER, EMEA, and APAC, ensuring reactive (1-5 days) and proactive (25–40 day) tracks stay on target while monitoring AI-triage performance and Coordinator workload balance. Determine scoping/feasibility requirements, appropriate resource groups and team assignments based on project characteristics, expertise requirements, and capacity. Facilitate smooth handoffs between intake and project execution teams, ensuring continuity of information and stakeholder expectations. Enforces documentation standards, conducts audits and peer reviews, validates routing accuracy and AI-triage quality, and maintains standardized templates and process documentation. Resolves complex routing decisions, resource conflicts, priority disputes, and ambiguous categorization across stakeholder teams.

Information Verification & Quality Control

Evaluate completeness and quality of initial project information including scope definitions, budgets, timelines, and stakeholder documentation. Identify gaps in project requirements and engage requestors to gather missing details before assignment. Maintain standardized intake templates and checklists to ensure consistent information capture across all requests. Enforce documentation standards that enable accurate project scoping and reduce downstream rework.

Stakeholder Coordination & Communication

Lead intake calls (weekly/bi-weekly) and kickoff meetings with internal clients, project sponsors, and D&C Project Controls teams. Coordinate across multiple stakeholder groups including operations, finance, real estate, facilities, and business units. Communicate project status, routing decisions, and next steps to all relevant parties throughout the intake lifecycle. Serve as a trusted liaison between requestors and delivery teams, ensuring alignment on expectations and priorities.

Reporting & Analytics

Monitor dashboards tracking intake volume, request types, assignment patterns, and processing timelines. Analyze performance metrics including time-to-assignment, request completion rates, and resource utilization. Identify trends, bottlenecks, and opportunities for process improvement within the intake workflow. Prepare regular reports on intake productivity, team performance, and operational efficiency for D&C Project Controls leadership.

Process Optimization

Continuously evaluate and refine intake procedures to improve efficiency and stakeholder experience. Recommend and implement improvements to intake forms, routing criteria, and coordination protocols. Collaborate with D&C Project Controls leadership to establish service level agreements and performance standards. Maintain comprehensive documentation of intake processes, routing guidelines, and best practices.

Required Qualifications

Experience 5-7 years of experience in project management, project coordination, change management, operations, or related roles within corporate real estate, facilities management, design and construction, or professional services environments. Demonstrated experience managing workflows across multiple teams and stakeholder groups. Background in process improvement, change management and operational efficiency initiatives.

Skills & Competencies

Strong organizational abilities with excellent attention to detail and ability to manage multiple concurrent requests. Exceptional communication skills with confidence leading meetings and coordinating across diverse stakeholder groups at all organizational levels. Analytical mindset with ability to interpret data, identify trends, and translate insights into actionable recommendations. Proficiency in project management principles and understanding of design and construction project lifecycles and project controls methodologies. Advanced skills in Microsoft Excel, PowerPoint, and data visualization tools for reporting and analytics. Use and knowledge of ai-tools preferred. Experience with project management systems, intake platforms, or workflow management software.

Personal Attributes

Customer service orientation with commitment to stakeholder satisfaction. Proactive problem-solver who can work independently while collaborating effectively across teams. Adaptable and comfortable managing ambiguity in a dynamic, fast-paced environment, evolving product landscape. Strong business acumen with ability to understand organizational priorities and make sound routing decisions.

Location

Location: On-site –Hyderabad, TS Scheduled Weekly Hours: 48

About JLL

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.