Project & Creative Operations Lead

TripleDart, Inc.; Bengaluru; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

TripleDart, Inc. is seeking a senior program manager to lead the paid media, ABM and creative operations across a diverse portfolio.

You will own intake, scoping, scheduling, capacity, SLAs and QC, ensuring every deliverable ships on time and to spec while maintaining a single source of truth. You will coordinate with account managers and founders, run sprint cadences, manage the creative pipeline, and drive automation through ClickUp and related tools.

Qualifications

• 5-8 years in project/delivery/ops mgmt.
• 3+ years delivering at scale (10+ concurrent accounts)
• Experience in marketing agency or SaaS marketing
• PM certification required (PMP/PRINCE2/CAPM/CSM/PSM)
• Google Project Management or ClickUp certs a plus

Responsibilities

• Own intake to delivery for paid media, ABM and creative requests across 15 accounts.
• Run weekly delivery rhythm: sprint planning, stand-ups, portfolio review.
• Maintain a current view of all accounts' open work, due dates and blockers.
• Define and enforce SLAs by deliverable type and report adherence.
• Build and run the QC layer: checklists, review gates and sign-off.
• Track rework and root-cause misses and close the loop with the responsible function.
• Own the creative pipeline end to end: briefing standards, asset specs, approvals, and handoffs.
• Balance load across copy, design, video and web/dev; forecast creative demand.
• Maintain the creative library, naming conventions and templates.
• ClickUp hygiene: source of truth, every task scoped and dated.
• Run capacity planning per pod and per function; flag over-servicing and under-utilisation.
• Own time-tracking discipline and the utilisation dashboards used by leadership.
• Client communication: status updates, timelines, escalation handling.
• Cross-functional problem solving; document SOPs and push AI/automation into intake, QC and reporting.

Skills

PM Certification

ClickUp Expert

Marketing Ops

Scheduling

Stakeholder Comms

Tools

Asana/Jira

Job description

Job Summary

You are accountable for the entire paid media and creative operations layer: intake, scoping, scheduling, capacity, SLAs, QC and delivery across the portfolio. Account managers own the client relationship and strategy; you own that what we committed gets built correctly and ships on time.

What youll own

Project management across the portfolio

• Own intake to delivery for every paid media, ABM and creative request across ~15 accounts: scoping, briefs, estimates, scheduling, dependencies and sign-off.
• Run the weekly delivery rhythm - sprint planning, daily stand-ups with pods and creative, and a Friday portfolio review of what shipped, what slipped and why.
• Maintain a single, current view of every accounts open work, due dates and blockers that an account manager or founder can read in 30 seconds.

SLAs and quality control

• Define and enforce SLAs by deliverable type (ad copy, statics, video, landing pages, dashboards, campaign builds) and report adherence weekly.
• Build and run the QC layer: checklists, review gates and sign-off before anything reaches a client. Brand, copy, spec, tracking and link checks are non-negotiable.
• Track rework and client-reported misses as a defect rate, root-cause them and close the loop with the function that caused them.

Creative operations

• Own the creative pipeline end to end: briefing standards, asset specs per channel (Google, LinkedIn, Meta, Reddit, CTV), versioning, approvals and asset handoff to paid media.
• Balance load across copy, design, video and web/dev; forecast creative demand from the media plan and staff or reprioritise ahead of the crunch.
• Maintain the creative library, naming conventions and templates so nothing ships off-brand or off-spec.

Capacity planning and ClickUp hygiene

• ClickUp is the source of truth and you keep it that way: every task scoped, owned, estimated, dated and in the right status. No work outside the system.
• Run capacity planning per pod and per function against the retainer scope; flag over-servicing and under-utilisation to leadership monthly.
• Own time-tracking discipline and the utilisation and SLA dashboards leadership uses to run the BU.

Client communication

• Be the delivery voice on client accounts alongside the account manager: status updates, timelines, revision rounds and expectation-setting on what ships when.
• Handle client-facing delivery escalations directly and proactively - before the client raises them.

Cross-functional problem solving

• Sit between account management, paid media pods, copy, design, dev and analytics. When something is stuck, you unblock it, and you fix the process so it doesnt stick again.
• Document and improve SOPs for recurring work; bring AI and automation (ClickUp automations, n8n, Claude) into intake, QC and reporting to cut manual effort.

How success is measured

Delivery is under control when the client never has to ask where something is.

• On-time delivery: 95%+ of deliverables shipped by committed date - scheduling and dependency control across the portfolio.
• SLA adherence: 95%+ by deliverable type, reported weekly.
• Turnaround commitments kept per account.
• QC pass rate: 98%+ first-pass; zero client-reported brand, spec or tracking errors.
• Rework rate: Under 10% of creative deliverables needing a second revision round.
• Briefing quality and QC discipline.
• ClickUp hygiene: 100% of active work scoped, owned, estimated and dated; weekly audit score.
• Capacity utilisation: Pods and creative functions within 90-95% planned utilisation; over-servicing flagged monthly.
• Retainer scope matched to effort.
• Client delivery satisfaction: 4.5+ / 5 on delivery and communication in QBR feedback.
• Process improvement: At least one SOP or automation shipped per month with measured time saved.

Who you are

Non-negotiables

• 5-8 years in project, delivery or operations management, with at least 3 years running delivery at scale - 10+ concurrent client accounts or 50+ live deliverables a month - at a marketing agency, creative studio or SaaS marketing team.
• A recognized PM certification: PMP, PRINCE2, CAPM, CSM/PSM or equivalent. Google Project Management or ClickUp certifications are a plus on top, not a substitute.
• Expert in ClickUp or an equivalent (Asana, Monday, Jira) - youve designed the workspace, the custom fields, the automations and the dashboards, not just used them.
• Hands-on experience running creative operations: briefing, asset specs across paid channels, review and approval cycles, and managing designers, copywriters and video editors load.
• Working knowledge of paid media and ABM delivery - what a campaign build, a landing page or a reporting dashboard needs before it can ship - enough to QC it and estimate it.
• Accountability as a reflex. You have owned delivery outcomes personally, carried the miss, and fixed the process after.
• Clear, direct written and spoken English; you write client status updates and run calls with US stakeholders.
• Comfortable with US-overlap hours (2:00-11:00 PM IST) and a fully remote, cross-functional team.

Strong plusses

• Six Sigma, Lean or ITIL exposure; you think in defect rates and cycle times.
• Experience with capacity planning and utilisation reporting against retainer scopes.
• Familiarity with Figma, Google Ads, LinkedIn Campaign Manager, GA4 and Looker Studio.
• Experience building ClickUp or n8n automations, or using Claude/ChatGPT to speed up intake, QC and reporting.
• Prior ownership of SOP libraries, onboarding playbooks or delivery handbooks.

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