Project Coord 2

IQVIA Biotech; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

IQVIA Biotech in Bengaluru is seeking a Tier 2 support professional to assist clients with IQVIA products and services, delivering timely technical assistance and issue resolution.

You will troubleshoot software problems, document solutions, and coordinate with clients to escalate cases when needed, while upholding quality standards. This role emphasizes strong communication, product knowledge, and collaboration across teams to improve processes and client satisfaction.

Qualifications

• Bachelor's degree in Computer Science or related field.

Responsibilities

• Provide Tier 2 technical support and service activities for IQVIA products to designated clients.
• Identify and troubleshoot software problems; recommend corrective actions and feed back for improvements.
• Understand IQVIA products and client vendor suites; create tickets and escalate complex issues.
• Document known issues and resolutions; keep clients updated via incident management tool.
• Maintain broad understanding of quality standards with minimal revisions required.
• Use interpersonal skills and technical knowledge to support daily customer-centric activities.

Job description

Essential Functions

• Supports in providing Tier 2 technical support and service activities for IQVIAs products and services for a designated client, group of clients or end users.
• Assists in identifying and troubleshooting problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements.
• Has a basic understanding of suite of clients vendors and IQVIA products and works with client to create tickets, troubleshoot problems, and escalates complex technical issues.
• Documents known technical issues and provide resolutions/resolution plans, keeping the client updated regularly through the incident management tool.
• Has broad understanding of quality standards and work requires minimal revision.
• Interpersonal skills and technical product knowledge and expertise are important to responding to daily customer-centric activities.

Qualifications

• Bachelors Degree Computer Science, a related field, or equivalent experience