Programme Operations Project Manager
Linnk Outsource Solutions India Pvt Ltd
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Descrizione del lavoro
Infopark is seeking a Programme Operations Project Manager to lead the India-based support structure, driving operational excellence and cross-functional coordination across deployment, finance and contractor care. The role serves as the primary interface between internal teams and the client, handling escalations and building scalable processes while transitioning to a permanent US-based team.
This high-impact position requires strong programme management, stakeholder management and the ability
Competenze
- 5–8 years of experience in operations, programme management, PMO or related roles.
- Experience managing end-to-end operational processes and reporting frameworks.
- Experience coordinating with global stakeholders or international teams.
Mansioni
- Act as the operational focal point for the programme and ensure alignment across all workstreams.
- Provide end-to-end oversight of deployment, finance and contractor care operations.
- Drive execution of programme objectives with quality, timeliness and efficiency.
- Support transition and scalability of operations as the programme grows.
- Map and standardize processes across deployment, finance and contractor care.
- Own dashboards, trackers and reporting frameworks with real-time visibility of KPIs.
- Collaborate with US Account Manager and leadership to align on priorities.
- Oversee the India operations team and ensure effective workload management and delivery.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Job Overview: The Programme Operations Project Manager will serve as the lead role within the India support structure, acting as the central operational anchor for the programme. This individual will be responsible for driving operational excellence, managing cross-functional coordination, and ensuring seamless delivery across deployment, finance and contractor care functions. The role will function as the primary operational interface between internal teams and the client, managing escalations, ensuring reporting accuracy and building scalable processes while supporting the transition to a permanent US-based operational team. This is a high-impact role requiring strong programme management capability, stakeholder management and the ability to operate in a fast-paced, evolving environment. Programme Operations Managers typically oversee multiple workflows, standardise processes and ensure alignment across teams to deliver business outcomes efficiently.
- • Act as the operational focal point for the programme, ensuring alignment across all workstreams
- • Provide end-to-end oversight of programme operations including deployment, finance and contractor care
- • Drive execution of programme objectives while ensuring quality, timeliness and efficiency
- • Support the transition and scalability of operations as the programme grows
- • Map existing operational processes across deployment, finance and contractor care functions
- • Identify inefficiencies, gaps and dependencies across workflows
- • Design and implement standardized processes and SOPs for the Amazon programme
- • Ensure consistency, scalability and compliance across all operational activities
- • Continuously evaluate and optimise workflows to improve performance and reduce operational risk
- • Own and maintain programme dashboards, trackers and reporting frameworks
- • Ensure accurate real-time visibility into programme performance, KPIs and operational metrics
- • Deliver regular reporting to internal leadership and client stakeholders
- • Support ad-hoc data requests and analysis from the client and leadership team
- • Leverage data insights to drive decision-making and continuous improvement
- • Collaborate closely with the US Account Manager and leadership team to align on programme priorities
- • Act as the primary liaison between India operations and global stakeholders
- • Ensure clear communication, alignment and timely updates across all stakeholders
- • Support client interactions by providing operational insights, updates and solutions
- • Build strong relationships to drive collaboration and programme success
- • Oversee the India operational support team, ensuring effective workload management and delivery
- • Provide guidance, structure and direction to team members across different operational functions
- • Monitor team performance, ensure accountability and drive continuous improvement
- • Support team development, knowledge sharing and process adherence
- • Act as the central escalation point for all operational issues and programme-related queries
- • Identify risks, bottlenecks and operational challenges proactively
- • Drive resolution of issues through cross-functional collaboration
- • Ensure escalations are managed efficiently with minimal impact on programme delivery
- • Implement preventive measures to reduce recurring issues
- • Work closely with Linnk Innovations Hub to translate business and operational requirements into technical specifications
- • Identify opportunities to automate manual processes and improve operational efficiency
- • Support the design and development of reporting dashboards, tools and systems
- • Ensure alignment between operational needs and technology solutions
- • Contribute to building scalable, tech-enabled programme infrastructure
- • Ensure the programme is structured and documented to enable a smooth transition to a permanent US operational team
- • Build scalable processes and frameworks that support future growth
- • Document workflows, reporting structures and operational dependencies
- • Support knowledge transfer and transition planning as the account expands
- • Strong programme/project management expertise
- • Proven experience in process mapping, workflow design and operational optimisation
- • Advanced reporting and data analysis skills (Excel, dashboards, reporting tools)
- • Excellent stakeholder management and communication skills
- • Ability to manage cross-functional teams and multiple workstreams
- • Strong problem-solving and decision-making capability
- • Experience working with international/global teams
- • Ability to operate in a fast-paced, ambiguous environment with high ownership
- • 5–8 years of experience in operations, programme management, PMO or related roles
- • Proven experience managing end-to-end operational processes and reporting frameworks
- • Experience supporting global stakeholders or international teams is essential
- • Exposure to automation, systems or product/tech collaboration is a strong advantage
- • Bachelor’s degree in Business Administration, Operations or a related field
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