Program Manager — Supply Chain Excellence

Talent Linked Consultancy; Hyderabad; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Talent Linked Consultancy is seeking a Program Manager — Supply Chain Excellence with 4–7 years of experience in program/project management, operations, or SCM, preferably in retail, pharmacy, or FMCG. The role involves driving cross-functional SCM excellence initiatives and running the Control Tower rhythm.

The candidate should demonstrate strong stakeholder management, structured problem-solving, and experience with S&OP/governance processes.

Qualifications

• 4–7 years in program/project management, operations, or supply chain roles, ideally in retail, pharmacy, or FMCG.
• PMP, Six Sigma, or equivalent certification is a plus, not mandatory.
• Experience with S&OP, control tower, or supply chain excellence functions is preferred.

Responsibilities

• Drive end-to-end execution of Supply Chain Excellence initiatives, including rollout of DC procurement/replenishment accountability sheets and Retail Ops scorecards.
• Run the day-to-day Control Tower operating rhythm—stand-ups, exception log management, and SLA-driven resolution of critical/high-severity alerts.
• Manage the monthly S&OP calendar ensuring Portfolio Review, Demand Review, Supply Review, Pre-S&OP, and Executive S&OP with inputs from all functions.
• Track closure of actions from Pre-S&OP and Executive S&OP across Category, DC, Retail Ops, and Marketing.
• Identify root causes behind recurring exceptions and drive structured problem-solving with relevant teams.
• Build and maintain project trackers, RAID logs, and governance reporting for all Supply Chain Excellence initiatives.

Skills

Project management

Stakeholder mgmt

Problem solving

Governance rhythms

Data-driven decisions

Education

Graduate/Post Graduate (Tier 2/3 institute)

Job description

Program Manager — Supply Chain Excellence

About Company -With over 7500 stores, the company is the largest pharmacyOmni-Retail chain in India. They have been serving our customers dedicatedlyfor over 40 years while touching thelives of over 36 Crore customers annually with genuine quality healthcare products. Build your career with astrong purpose to serve communities by joining their vibrant workforce of over 50,000 committed personnel spreadacross the country.

Designation – Program Manager — Supply ChainExcellence

Reporting to – DGM – S&OP & Supply ChainPlanning

Department – Supply Chain Management

Work Days – Mon toSat (6 days working)

Office Timings – Day Shift – 9 AM to 5.30 PM

Experience – 4–7 years in program/project management,operations, or supply chain roles, ideally within retail, pharmacy, or FMCG.

Industry/ Sector – Large Retail, Pharmacy or FMCGnetwork

Qualification – Graduate/Post Graduate from a Tier 2/Tier 3 Institute

Role Summary

Drive cross-functional Supply Chain Excellence projects thatimprove the accountability, efficiency, and reliability of the S&OP process— from rolling out DC and Retail Ops accountability mechanisms to running theday-to-day Control Tower and closing out manual-intervention accountabilitygaps.

Key Responsibilities

• Drive end-to-end execution of Supply Chain Excellence initiatives, e.g., rollout of DC procurement/replenishmentaccountability sheets, Retail Ops & 24×7 Ops scorecards, and the ManualIntervention Accountability framework.
• Run the day-to-day Control Tower operatingrhythm — daily stand-ups, exception log management, and ensuring Critical/High-severity alerts are resolved within SLA.
• Project-manage the monthly S&OP calendar, ensuring Portfolio Review, Demand Review, Supply Review, Pre-S&OP, and Executive S&OP happen on schedule with the right inputs from everyfunction.
• Track and chase closure of action items arising from Pre-S&OP and Executive S&OP meetings across Category, DC, RetailOps, and Marketing.
• Identify root causes behind recurring exceptions— e.g., stores in the Unnecessary/Excess manual-buying band, DCs missingfill-rate commitments — and drive structured problem-solving with the relevantteams.
• Build and maintain project trackers, RAID logs, and governance reporting across all Supply Chain Excellence initiatives.

Requirements

• 4–7 years in program/project management,operations, or supply chain roles, ideally within retail, pharmacy, or FMCG.
• Strong stakeholder management skills — able to drive accountability across Category, DC, Retail Ops, and Marketing without direct authority over those teams.
• Structured problem-solving skills and comfort working with data to identify root causes, not just report status.
• Experience running or supporting operational governance rhythms — daily stand-ups, weekly/monthly reviews, escalation processes.
• PMP, Six Sigma, or an equivalent certificationis a plus, not mandatory.
• Prior experience in an S&OP, control tower, or supply chain excellence function is preferred.