Program Manager - Seller Management

Kirana Club Pte Ltd; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Kirana Club Pte Ltd in Bangalore is building an early-stage B2B kirana platform. The role focuses on post-BD seller support, end-to-end issue resolution, and surfacing systemic problems for scalable fixes across product, ops, and finance.

The candidate blends program management with seller-facing operations, thrives in ambiguity, and has experience with vendors or 3P partners to drive supply readiness for peak demand.

Qualifications

• 2–6 years of experience, including 2+ years
• Analytical mindset with data-driven decision making
• Excellent written and spoken communication
• Experience with vendors/suppliers and accountability without direct authority

Responsibilities

• Stay close to priority sellers post-BD handoff and understand their operations and frustrations
• Own issue closure end-to-end: articulate the problem and coordinate with Product/Ops/BizFin
• Spot patterns and escalate systemic issues to drive scalable solutions
• Map the seller journey to identify what can be automated vs. kept human
• Lead festive/seasonal readiness with priority sellers: inventory planning and fulfilment capacity
• Track supplier health signals and act on them through SOPs and product
• Be the voice of the seller and translate problems into actionable product/ops asks

Skills

Data analysis

Pattern recognition

Communication

Vendor management

Ambiguity handling

Job description

Kirana Club (a Meesho company) is building India's B2B kirana commerce platform. We're at an early, high-velocity stage — and this role sits at the centre of making supply work at scale. This is a ground-floor role at a well-backed, fast-growing platform – everything on the supply excellence side sits with this role. You will stay close to a set of priority sellers, understand what's breaking as they scale, and own getting it fixed — across product, ops, and finance. When the same problem shows up across multiple sellers, you don't just resolve it — you surface it as a systemic issue and help build the fix that scales.Part seller success manager, part program manager, part detective.

Location: Bangalore · Experience: 2-6 years · Type: Full-time

What you'll do

• Stay close to priority sellers post-BD handoff — understand their operations, their frustrations, and what's actually preventing them from scaling.
• Own issue closure end-to-end: clearly articulate the problem, get the right team involved (Product, Ops, BizFin), follow through, and close the loop with the seller.
• Spot patterns — when the same issue appears across multiple sellers, flag it as a systemic problem and work with the product to build scalable solutions.
• Run the seller journey: understand what help sellers actually need, what breaks repeatedly, and what should eventually be automated vs. stay human.
• Lead festive/seasonal readiness with priority sellers — inventory planning, catalogue completeness, fulfilment capacity — ensure supply readiness before predictable demand spikes.
• Track platform seller health signals (fill rate, dispatch SLA, phantom stock, open issue ageing) and act on them to solve at scale — through SOPs and product.
• Be the voice of the seller internally: translate ground-level seller problems into crisp, actionable product and ops asks.

What we're looking for

• 2–6 years of experience, with at least one stint of 2+ years
• Analytically sharp: comfortable pulling data, finding patterns, and forming a clear point of view from messy ground-level information.
• Exceptional communicator: can have a frank conversation with a seller and write a precise product problem statement
• Experience managing vendors, 3P partners, or suppliers — you understand how supply-side partners think and how to hold them accountable without authority.
• Demonstrated growth trajectory: promotions, expanded ownership, or above-average recognition within an org.
• Gets energised by ambiguity — this role involves building the playbook, not following one.