Program Manager, Routing Insights and Analytics

Amazon; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon is seeking a Program Manager for its Last Mile Analytics & Quality team in Bengaluru. You will manage cross-functional projects, drive metrics, and collaborate with technology, product, business, and operations to create solutions that enhance customer experience.

The role requires strong communication, data-driven decision-making, and the ability to work in a fast-paced, deadline-driven environment. Prior experience with process improvements and root-cause analysis is highly valued.

Qualifications

• 2+ years of program or project management experience.
• Experience leading cross-functional projects and coordinating with multiple teams.

Responsibilities

• Program manage the last mile solutions from scoping to long-term improvements with tech, product, business and operations teams.
• Define success criteria for programs and build metrics to monitor health and impact.
• Collaborate with multiple teams as an expert in last mile delivery to deliver scalable data-driven solutions.
• Identify, develop and execute analyses to uncover opportunities and present recommendations.
• Analyze and solve business problems at their root.

Skills

Lean principles

DMAIC

Tools

MS Access

SQL

Job description

Description

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon’s technology, product, business and operations teams to create solutions for our internal and external customers.

To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).

The ideal candidate has a background of running large, cross-functional projects. The candidate is as comfortable working on high-level strategy and design, as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities

• Program manage the solution for last mile related problems from identification, scoping and sizing to creating long term solutions in partnership with tech, product, business and operations
• Define success criteria for programs and audits processes and create/ drive right metrics to track and influence program health
• Collaborate with multiple teams as a subject matter expert in last mile delivery domain and develop solutions that utilize the highest standards of analytical rigor, data integrity and solves problem for the long term
• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
• Analyze and solve business problems at their root

Basic Qualifications

• 2+ years of program or project management experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology

• Experience in MS Access and SQL

• Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.