Program Manager - Repeat & Retention

Stable Money; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Stable Money is seeking a Program Manager for Repeat & Retention in Bengaluru. This role involves owning the reinvestment rate and NPS, tracking user engagement, and improving retention for Fixed Deposit and Recurring Deposit users.

Ideal candidates should have 2-3 years of experience in strategy or operations within consumer finance, demonstrating strong analytical instincts, and a high ownership mentality to drive improvements and solutions across teams.

Qualifications

• 2–3 years in strategy, ops, consulting, or a high-ownership generalist role.
• Experience in consumer fintech, BFSI, or savings/investment preferred.
• Understanding of FD and RD products.

Responsibilities

• Own reinvestment rate and NPS for FD and RD users.
• Conduct cohort-level retention analysis.
• Identify friction in post-booking experience that leads to churn.

Skills

Cohort analysis

Strong analytical instincts

Retention modelling

SQL or BI tool experience

Strong written communication

Job description

About Stable Money

About Stable Money Stable-Alpha aims to build India's most trusted wealth tech platform, focusing on fixed‑income investments. We're here to offer tailored solutions to retail investors that maximize and generate predictable returns, coupled with a sacrosanct focus on risk reduction.

The household financial assets in India are overwhelmingly dominated by fixed‑income instruments and are typically low‑yielding, tax‑inefficient products. Alternate fixed‑income products are nuanced and often complex, which presents an opportunity for a platform like ours to simplify fixed‑income investing for the end user through discoverability, demystification and analytics‑driven custom fixed‑income portfolios. The tailwinds of a rising interest‑rate environment and a choppy stock market make this a great time for a platform like ours to be launched into the market.

Program Manager - Repeat & Retention

Program Manager - Repeat & Retention We're looking for a sharp generalist to own repeat and retention for Fixed Deposit and Recurring Deposit Category on Stable Money. You'll map the full post-booking experience — from maturity reminders and renewal flows to RD instalment journeys — identifying where users drop off or disengage and working cross-functionally to fix it. Your north stars are reinvestment rate and NPS, and you'll be directly accountable for moving them.

What you'll own

• Reinvestment rate and NPS for FD and RD users — tracking trends, diagnosing root causes, and driving improvement initiatives end-to-end
• Deep-dive into repeat flows on the app — FD maturity and renewal journeys, RD instalment drop-off, top-up and upgrade behaviour
• Cohort-level retention analysis — first-time vs repeat investors, ticket-size segments, issuer preferences, tenure patterns
• Identify friction in the post-booking experience that leads to non-renewal or churn — notifications, communication, app UX, trust signals
• Own the maturity lifecycle: ensure users receive the right nudges at the right time to reinvest, and that the reinvestment flow is seamless
• Partner with product, growth, and partnerships teams to define and ship retention-improving interventions across FD and RD
• Build the feedback loop between user signals — support tickets, app ratings, NPS verbatims — and the teams responsible for fixing them
• Own retention reporting for FD and RD — weekly dashboards, stakeholder summaries, and deep-dives as needed

What we're looking for

• 2–3 years in strategy, ops, consulting, or a high-ownership generalist role — consumer fintech, BFSI, or savings/investment product exposure preferred
• Genuinely willing to get hands dirty — comfortable doing ground-level ops work, speaking with users directly, and chasing down issues across teams
• Strong analytical instincts — cohort analysis, funnel metrics, retention modelling; SQL or BI tool experience preferred
• Experience working closely with product teams; able to translate user signals into sharp product or ops briefs
• Understanding of how FD and RD products work — maturity cycles, reinvestment mechanics, and what drives investor trust
• Strong written communicator — can turn messy qualitative and quantitative signals into a clear narrative for stakeholders
• High ownership mentality; you don't escalate problems you can solve yourself, and you build the process as much as you execute it