Program Manager -Program Operations

Nxtwave Disruptive Technologies; Hyderabad; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Leadership exposure

Scale from day one

Direct CEO interaction

Job summary

NXTWAVE Disruptive Technologies is seeking a Program Manager - Program Operations for NIAT. You will own a cluster of approximately six NIAT campuses, ensuring operational health and high-quality student experience across campuses.

You will lead senior campus staff, coordinate with university partners, and drive scalable processes for network expansion. This role requires MBA and readiness for regular campus travel, with strong stakeholder management and data-driven decision making.

Qualifications

• MBA or equivalent required; strong background in operations leadership.
• Experience in multi-campus operations or large multi-site programs.
• Proven ability to manage stakeholders across campuses and universities.

Responsibilities

• Own day-to-day cluster operations across ~6 NIAT campuses.
• Drive student success and timely interventions across campuses.
• Oversee onboarding of new campuses and launch readiness.
• Handle escalations and root-cause analysis across the cluster.
• Maintain dashboards and operational visibility for senior leadership.

Skills

Operations management

Stakeholder management

Data-driven

Dashboards

Education

MBA or equivalent

Tools

Excel

Power BI

Job description

About NxtWave

NxtWave is one of Indias fastest-growing ed-tech startups, revolutionising the 21st-century job market. NxtWave is transforming youth into highly skilled tech professionals through its CCBP 4.0 and NIAT programs.

NxtWave was founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). Supported by Orios Ventures, Better Capital, and Marquee Angels, NxtWave raised $33 million in 2023 from Greater Pacific Capital.

Some of its prestigious recognitions include:

• Technology Pioneer 2024 by the World Economic Forum, awarded to one of only 100 startups globally
• Technology Fast 50 India Award by Deloitte, recognising NxtWave as one of Indias fastest-growing technology companies
• ‘Best Tech Skilling EdTech Startup of the Year 2022’ by Times Business Awards
• ‘The Greatest Brand in Education’ in a research-based listing by URS Media

NxtWave Founders Anupam Pedarla and Sashank Gujjula were honoured in the 2024 Forbes India 30 Under 30 for their contributions to tech education.

Within this unified ecosystem, NIAT is delivered by NxtWave in collaboration with 35+ UGC-recognised and AICTE-approved universities across India, driving an industry-relevant approach to education.

Websites: https://www.ccbp.in | https://www.niatindia.com

Social media: Instagram - CCBP NxtWave | Instagram - NIAT India

Read more about us in the news - Economic Times | CNBC | YourStory | VCCircle

JD - Program Manager, Program Operations (NIAT)

Title: Program Manager / Senior Program Manager - Program Operations (designation based on experience)

Function: Program Operations, NIAT

Location: Hyderabad (work from office), with regular travel to your assigned campuses

Type: Full-time | Immediate joiners strongly preferred

About NIAT

NIAT is NxtWave’s flagship four-year, on-campus Computer Science education program, delivered in collaboration with UGC-recognised and AICTE-approved partner universities. The curriculum is among India’s most advanced and is meticulously aligned with industry demands - advanced technology training, integrated internships, and industry-aligned career preparation layered on top of the university curriculum.

The network operates across 30+ campuses this academic year and is scaling rapidly. Program Operations is the on-ground delivery engine that makes the program work - at every campus, every day.

Role Overview

As a Program Manager - Program Operations, you will own a cluster of approximately six NIAT campuses end-to-end on the operations front. Senior campus staff across your cluster will report to you, and you will be accountable for the consistency, discipline, and quality of the student experience across every campus you own.

You will operate as part of a small, senior team of Program Managers - each owning a cluster - working as a peer board: sharing learnings, standardising what works, and solving common challenges together rather than campus by campus in isolation.

This is a high-ownership operating role at the centre of NIAT’s most significant scaling phase. You will stay close to the ground - in classrooms, with students, with campus teams and university partners - while building the systems and consistency that let the network scale.

Key Responsibilities

1. Cluster operations ownership

• Own day-to-day operational health across your ~6 campuses - classes, labs, assessments, and events running in alignment with the academic calendar
• Ensure every campus in your cluster adheres to established SOPs and quality standards; drive corrective action when campuses deviate or fall behind on KPIs
• Lead and develop the senior campus staff reporting to you - structure, discipline, and consistency across batches and campuses

2. Student success and experience

• Partner with academic delivery and student success teams to monitor student progress, identify at-risk learners, and drive timely interventions
• Own student issue tracking and resolution across the cluster - designed for intervention, not just reporting
• Monitor classroom quality, mentor effectiveness, and engagement; feed improvements back into academic planning

3. Batch onboarding and new campus launches

• Own smooth onboarding of incoming batches across your cluster - the immediate priority for this academic year
• Own operational readiness for new campus launches in your cluster as the network expands, applying the launch playbook consistently
• Coordinate with central teams to ensure curriculum, assessment, staffing, and infrastructure readiness on schedule for every launch

4. Escalation handling

• Be the first point of resolution for escalations from students, parents, and campus staff across your cluster, resolving within SLA
• Track patterns across escalations to identify systemic issues and fix them at the root

5. University and stakeholder interface

• Own the working-level operational relationship with partner university teams across your campuses
• Represent NIAT at campus events, reviews, and parent-facing interactions for your cluster

6. Reporting and operational visibility

• Maintain accurate dashboards and trackers on academic performance, engagement, and operational health across the cluster
• Report regularly to senior leadership on cluster performance, risks, and improvement areas
• Contribute cluster learnings to the Program Manager peer board and adopt what works elsewhere in the network

What Success Looks Like - First 90 Days

• Incoming batches onboarded smoothly across all campuses in your cluster - zero disruption to students
• Full operational visibility established: you know the state of every campus you own, with dashboards and trackers current
• Escalations resolving within SLA, with recurring issues identified and systemic fixes underway
• SOP adherence visibly improving across the cluster, with gaps documented and corrective plans in motion
• Trusted working relationships built with campus teams and partner university counterparts

What We’re Looking For

• MBA from a top B-school (IIM, ISB, or equivalent) - recent graduates and early-career professionals welcome
• Operations exposure - an operations specialisation, internships, case competitions, or pre-MBA work experience in operations-heavy roles (FMCG, retail, ed-tech, healthcare, or comparable multi-unit environments)
• High ownership and execution excellence - you thrive in fast-paced, ambiguous environments and take end-to-end responsibility for outcomes
• Strong stakeholder management - comfortable working with students, parents, campus teams, university leadership, and central functions
• Data-driven operator - strong with dashboards, trackers, and structured problem-solving
• Aspiration to grow in operations as a domain - this role is a fast track into senior program operations leadership
• Comfortable with regular campus travel
• Ability to join immediately or at short notice is strongly preferred

Why Join Us?

• Scale from day one - own six campuses and a large on-ground team immediately, with scope expanding as the network grows
• Leadership exposure - work directly with the CEO, founders, and senior leadership from IIT/IIIT/Amazon backgrounds in a fast-paced, growth-oriented setting
• Clear growth path - be part of the founding Program Manager bench as the Program Operations function is built out; strong performers will grow into senior leadership roles
• Peer learning by design - operate as part of a board of Program Managers solving scaling challenges together
• Impact - directly shape student success and career outcomes for thousands of students across India

Mission

Make every NIAT campus in your cluster feel like the same NIAT - consistent, disciplined, high-quality operations that deliver an exceptional student and partner‑university experience, every day.