Program Manager GSF Last Mile Program

Amazon; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Amazon Worldwide Operations in Bengaluru, India, seeks a Program Manager to drive process improvement across Last Mile, including Amazon Now, SSD, and Amazon Fresh initiatives. You will lead strategic projects, collaborate with tech and business teams, and apply Lean methodologies to improve quality, cost, and delivery.

The role requires 3+ years of PM experience, strong data analysis, and ability to influence stakeholders.

Qualifications

• 3+ years of program or project management experience.
• 3+ years cross-functional collaboration with tech and non-tech teams.
• 3+ years of process improvement initiatives using data and metrics.
• Bachelor's degree.
• Advanced Excel skills (Pivot Tables, VLookUps) and SQL.
• Experience defining program requirements and using data to determine improvements.

Responsibilities

• Influence operations and business stakeholders with problem solving and communication.
• Deep dive into daily operational metrics; identify gaps and suggest long-term actions.
• Execute strategic plans with other stakeholders.
• Lead or contribute to national level projects on quality improvement, operational excellence, or cost optimization.
• Invent and simplify workflows to enable automation with partner teams.
• Earn trust with partner teams to execute tasks efficiently.

Skills

Cross-functional collaboration

Problem solving

Communication

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Job Description:

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?

Join the GSF Last Mile team as a Program Manager. As Program Manager you will be responsible for implementing various process improvement project which will help driving operational performance in a highly metric driven environment. viz. Quality, Cost and Delivery. The role will support three business lines: Amazon Now (Quick Commerce), Sub Same Day (SSD), and Amazon Fresh including UFF (Ultra-Fast Fresh) & 3P Hybrid stores network. Each business line serves distinct customer needs operating across different delivery speed tiers and fulfillment models.

Basis the nature of the business and charter, the team will work on key pillars of (a) Reducing upstream and OOR defects (b) Implementation of new product initiatives (c) Driving cost saving projects and d) Improving on initiatives which will drive automation. Defining input and output metrics around the key pillars, setting up path to greens and achieving the milestones will be the program managers responsibility.

Key job responsibilities

• Ability to utilize exceptional problem solving and communication skills to influence operations and business stakeholders
• Deep dive on daily operational metrics, identify gaps and suggest long term actions to meet organizational goals
• Execute strategic plans on ground in collaboration with other stakeholders
• Lead or contribute in national level projects on quality improvement/ operational excellence/ cost optimization
• Invent and Simplify work flows to build process automation and Hands of the Wheel approach with partner teams
• Earn trust with partner teams to execute routine and unique tasks more efficiently

About the team

IN GSF Last Mile team supports three business lines: Amazon Fresh (including Ultra-Fast Fresh [UFF] and 3P Hybrid stores network, Sub Same Day, and Amazon Now (quick commerce). Amazon Fresh offers full basket service (daily essentials including Produce and Perishables) through UFF sites and 3P Hybrid retail partnerships. Sub Same Day specializes in local fulfillment via Same day delivery with 2 & 4-hour delivery windows. Amazon Now supports 10-25 minutes delivery of everyday essentials including groceries, electronics, OTC, and household consumables.

Basic Qualifications:

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelors degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications:

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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