Program Manager II, Seller Fulfilment Services

Amazon; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amazon in Bengaluru is seeking an experienced program/project manager for the WW MFN Team. You will identify and implement processes to increase adoption of fulfillment solutions, manage cross-functional priorities, communicate risks, and drive engineering solutions to improve delivery performance.

The role requires data-driven decision making, advanced Excel, and SQL, with Gen-AI tooling experience. The successful candidate will collaborate across departments, maintain metrics, and lead

Qualifications

• 3+ years of program or project management experience.
• 3+ years of cross-functional collaboration with tech and non-tech teams.
• 3+ years of defining and implementing process improvements using data and metrics.
• Bachelor's degree.
• Advanced Excel (Pivot Tables, VLOOKUP) and SQL experience.
• Experience defining program requirements and using data to drive improvements.
• Experience using Gen-AI tools for process automation at scale.

Responsibilities

• Identify and implement new and existing processes to increase adoption of fulfillment solutions.
• Drive development efforts and manage priorities for project/program completion including operational solutions.
• Create schedules, identify risks, communicate with stakeholders, and mitigate risks.
• Develop system requirements to streamline tools for productive delivery and accuracy.
• Evaluate performance of current or future fulfillment channels.
• Collaborate with other departments to integrate with business systems and processes.
• Resolve issues in transportation, logistics systems, and fulfillment operations.
• Maintain metrics, reports, and process documentation to monitor delivery performance.
• Manage cross-functional teams and/or third-party vendors for project requirements.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Excel (Pivot Tables, VLookup)

SQL

Gen-AI tools for automation

Education

Bachelor's degree

Tools

Excel

SQL

Gen-AI tools

Job description

Come and join the WW Merchant Fulfilled Network (MFN) Team! At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the WW MFN Team.

Key job responsibilities

• Identify, design, develop, implement and execute new and existing processes, policies, goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience.
• Drive development efforts and manage priorities for project/program completion, including operational solutions.
• Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions.
• Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity, accuracy and effectiveness when helping deliver performance to customers.
• Evaluate effectiveness of current or future fulfillment channel performance.
• Collaborate with other departments to integrate with business systems and processes.
• Resolve problems concerning transportation, logistics systems, supply chain and fulfillment operations.
• Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators.
• Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in using Gen-AI tools and solutions in process automation at scale.

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI - BLR - DTA

Job ID: A10574331