Program Manager II, BAR, BAR

Amazon; Hyderabad; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Amazon is seeking a Risk Manager in Hyderabad to lead automation initiatives using LLMs, ML models, and Python. You will design systems to improve CTQ, manage cross-functional programs, and drive data-driven process improvements across BAR operations.

You will collaborate with tech and non-tech teams to implement new models, optimization tools, and reporting that scales quality audit mechanisms while reducing costs.

Qualifications

• 3+ years of program or project management experience.
• 3+ years cross-functional with tech and non-tech teams.
• 3+ years of process improvement initiatives using data and metrics.
• Bachelor's degree.
• Advanced Excel (Pivot Tables, VLOOKUP) and SQL.
• Experience defining program requirements and using data to drive improvements.

Responsibilities

• Design systems to increase CTQ by integrating people, materials, equipment, software, and finance.
• Leverage LLM and automation to optimize ROI and reduce costs.
• Create and refine processes to meet business needs.
• Conduct detailed process analyses including time and motion, safety, cost and environmental impact.
• Recommend and implement changes to procedures, methods, and labor standards.
• Lead project and change management from concept to completion.
• Publish data to highlight financial opportunities and drive continuous improvement.

Skills

Cross-functional collaboration

Data-driven decision making

Process improvement

SQL

Advanced Excel (Pivot Tables, VLOOKUP)

Project management

Stakeholder management

Risk assessment

Education

Bachelor's degree

Tools

Python

LLM

Machine learning

Automation tooling

Job description

Description

At Amazon, we are working to be the earth's most customer - centric company. If you would like to help us build the place that help customers get their issues resolved in the fastest time possible, this is your chance to make history.

We are looking for an exceptional Risk Manager to join our BAR team to lead automation solution from scratch (LLM,ML model based, Python). Our team supports and optimizes process across operations sites that help minimize defects and improve SX. We build new models and optimization tools that help to scale quality audit mechanism.

Key job responsibilities

• Designing systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.
• Leveraging and integrating advanced technology like LLM, Automations into process design to maximize return on investment and minimize costs.
• Innovating and designing new or improved processes to support the business needs.
• Conducting detailed process analysis including time and motion studies, and safety/ergonomic, process complexity, cost and environmental impact analysis.
• Recommending and implementing changes to procedures, work methods, and labor standards based on these analyses.
• Project and Change management from conception to completion.
• Build and publish critical data for understanding areas of financial opportunity and continuous improvement activity results, analyze root causes of difficult problems using statistical tools, and support the creation of reports and executive level documents.

Experience working in or supporting a fast-paced operations environment.

About The Team

Business Assessment and Reinforcement (BAR) owns risk mining and audit for high judgement complex decisions including one way door inventory disposal and funds withholding decisions that routinely end in litigation. We support SPIV & FRM orgs to drive improvements in investigation judgement and accuracy in enforcement decisions along with driving innovation and business excellence based on inspection of operational processes and requirements from our partner teams. We implement ops efficiency solutions on behalf for ops and program teams by identifying and fixing gaps where confirmed bad actors have a good experience or good sellers have a bad experience.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI HYD 20 SEZ - H94

Job ID: A10526830