Program Manager I GCOI

Amazon; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Amazon is seeking a Program Manager for GCOI to own catalog defect resolution and readiness for Whole Foods Market. You will bridge catalog operations with program and product teams, escalating issues and driving root-cause analysis across ASIN-level defects.

You will document findings, coordinate with engineering partners, and ensure executable outcomes while mentoring specialists on troubleshooting methods and tooling.

Qualifications

• 2+ years of program or project management experience.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience using data and metrics to drive improvements.

Responsibilities

• Own escalation path for ASIN-level catalog defects and drive to root cause.
• Absorb spikes and coverage gaps to maintain SLA positions.
• Document defects with investigation path, root cause, resolution, and prevention.

Skills

Program management

Metrics & data analysis

Cross-functional collaboration

Tools

MS Access

SQL

AI tools

Job description

Job Description

Grocery Catalog Operations and Intel (GCOI) is responsible for catalog operations across Amazon Fresh, Whole Foods Market, Quick commerce and Grocery Partnerships businesses. The team ensures product catalog accuracy, completeness, and compliance across online and in-store grocery platforms, directly impacting customer experience, search relevance, and supply chain efficiency. GCOI manages over 100+ operational workstreams spanning new item setup, catalog defect resolution, attribute validation, and merchant onboarding support.

We are looking for a Program Manager to own catalog defect resolution and readiness execution for Whole Foods Market within the Grocery Catalog Operations and Intel (GCOI) team.

This role is the bridge between the specialists who execute catalog operations and the program and product managers who own the systems behind them. Specialists escalated to you when the SOP runs out. Program and product owners come to you when they need to know what is actually happening in the catalog. You will drive ASIN-level defects to root cause, quantify blast radius, document what you find, and carry recurring failures to the teams that own the fix.

If you like dive-deep problem solving, want to build program management depth in a business where catalog quality is the constraint, and want to be the person holding the real answer, this role is for you.

Key job responsibilities

• Bridge catalog execution and program ownership: Own the escalation path for ASIN-level catalog defects that exceed existing procedures, driving each to root cause or a confirmed accountable owner
• Absorb volume during spikes and coverage gaps rather than only routing it, so the team's SLA position holds when inflow exceeds plan
• Convert operational symptoms into problem statements that program managers, product managers, and engineering partners can act on
• Speak for GCOI in defect triage forums and cross-team working sessions, supplying the operational evidence no partner team can see from their side
• Land partner and product decisions back with the specialist team in executable form: what changed, what the new handling is, what to do differently from the next ticket onward
• Own the documentation trail for every defect you drive (investigation path, root cause, resolution, prevention) and author or refresh SOPs so the next occurrence is resolvable without escalation
• Execute assigned catalog readiness tasks, from ASIN creation through attribute validation, against defined workback schedules
• Mentor Catalog specialist and Automation Leads on troubleshooting methodology and catalog tooling, raising what the team resolves without escalation

About The Team

GCOI team drives operational excellence through continuous innovation and defect elimination, delivering seamless and reliable experiences for customers and stakeholders. Our commitment centers on maximizing resource efficiency while eliminating operational waste, leveraging data-driven metrics to enhance performance, and providing strategic support across Catalog programs. Through our BI capabilities, we deliver actionable insights that power informed decision-making across US Grocery operations.

Basic Qualifications

• 2+ years of program or project management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to drive improvements

Preferred Qualifications

• Experience in MS Access and SQL
• Experience working in an analytical environment with cross-functional teams
• Knowledge of general AI tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ACDI HYD 13 SEZ

Job ID: A10569327