Program Manager

eClerx; Mumbai; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

An IT services company in Mumbai is looking for a Program Manager with over 25 years of experience in infrastructure service delivery. You will lead large-scale IT projects, manage supplier relationships, and ensure ISO 27001 compliance. Ideal candidates should have a Bachelor’s degree and strong project management certifications like PMP or ITIL. This is a full-time position.

Qualifications

• 25+ years of experience in program and project management, with deep expertise in infrastructure service delivery.
• Strong background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.

Responsibilities

• Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients.
• Oversee the implementation and governance of ISO 27001 standards across infrastructure environments.
• Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency.
• Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning.
• Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions.
• Deliver comprehensive business reporting and dashboards for internal and client stakeholders.
• Champion OPEX initiatives to drive continuous improvement and operational excellence.
• Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams.

Skills

Service Delivery & Infrastructure Project Management

Supplier Relationship Management

ISO 27001 Compliance & Risk Management

Quality Reviews & Business Reporting

Business Intelligence (BI) & Solution Design

Operational Excellence (OPEX)

Strong Analytical and Requirements Analysis Skills

Domain Experience in BFSI and Enterprise IT

Education

Bachelor’s degree (preferably from the University of Mumbai or equivalent)

Tools

Project Management methodologies (PMP, Prince2, ITIL)

Job description

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• Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients.
• Oversee the implementation and governance of ISO 27001 standards across infrastructure environments.
• Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency.
• Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning.
• Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions.
• Deliver comprehensive business reporting and dashboards for internal and client stakeholders.
• Champion OPEX initiatives to drive continuous improvement and operational excellence.
• Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams.
  
  
• Service Delivery & Infrastructure Project Management
• ISO 27001 Compliance & Risk Management
• Quality Reviews & Business Reporting
• Business Intelligence (BI) & Solution Design
• Operational Excellence (OPEX)
• Strong Analytical and Requirements Analysis Skills
• Domain Experience in BFSI and Enterprise IT
  
  

Job Description

Key Responsibilities:

• Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients.
• Oversee the implementation and governance of ISO 27001 standards across infrastructure environments.
• Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency.
• Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning.
• Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions.
• Deliver comprehensive business reporting and dashboards for internal and client stakeholders.
• Champion OPEX initiatives to drive continuous improvement and operational excellence.
• Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams.
  
  

Key Skills & Competencies:

• Service Delivery & Infrastructure Project Management
• Supplier Relationship Management
• ISO 27001 Compliance & Risk Management
• Quality Reviews & Business Reporting
• Business Intelligence (BI) & Solution Design
• Operational Excellence (OPEX)
• Strong Analytical and Requirements Analysis Skills
• Domain Experience in BFSI and Enterprise IT
  
  

Qualifications:

• Bachelor’s degree (preferably from the University of Mumbai or equivalent); PMP, Prince2, or ITIL certifications preferred.
• 25+ years of experience in program and project management, with deep expertise in infrastructure service delivery.
• Strong background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  IT Services and IT Consulting

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