Program manager

Diageo; Haryana; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Flexible working

Job summary

Diageo seeks an experienced Senior Project Manager to lead the Customer Operations Transformation (COT) efforts in a global matrix setup. You will drive complex cross-functional change across O2C, Supply Chain, Commercial, and Finance, delivering on scope, time, budget and benefits.

You will shepherd PMO governance, RAID and dependency management while enabling data‑driven decisions through dashboards and KPIs. Strong experience with JIRA, Azure DevOps and MS Project is required.

Qualifications

• 8+ years of experience in Project Management, Programme Management or PMO.
• Experience with Agile, Waterfall or hybrid delivery methodologies.
• Experience delivering cross-functional transformation projects with senior stakeholders.
• Knowledge of Order-to-Cash, Customer Operations, Finance or Supply Chain processes.
• Experience with automation, digital and data-driven transformation initiatives.

Responsibilities

• Stakeholder & team coordination across multiple functions and partners.
• Develop and maintain integrated programme plans, budgets and milestones.
• Establish and operate PMO governance, forums and reporting.
• Maintain RAID log with ownership, due dates and escalation.
• Identify dependencies and ensure aligned delivery across workstreams.
• Support definition and tracking of KPIs, benefits and measurable value.
• Drive Agile ways of working and continuous process improvement.
• Apply structured problem solving to overcome delivery challenges.

Skills

Agile & hybrid delivery

PMO governance

RAID management

Stakeholder management

Problem solving

Data-driven decision making

Communication

Education

Bachelor's degree or equivalent

Lean / Six Sigma certification

Tools

JIRA

Azure DevOps

MS Project

Job description

Job Description :About usWith over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.Join us and play your part in making life’s moments mean a little more.About the Function:Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.About the role:The Customer Operations Transformation (COT) programme is a strategic initiative to simplify and standardize Customer Operations, enhance customer experience, and enable data-driven decision-making through digital capabilities and automation. The programme spans five strategic workstreams: OTIF, Joint Value Creation, Zero Touch Zero Delay, Zero Exceptions, and One Day Query Resolution.The Project Manager is part of the COT programme team, working across Customer Operations, Order-to-Cash, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery teams and Third-party partners to deliver complex, cross-functional change and measurable transformation outcomes.Purpose of RoleThe Project Manager is responsible for driving COT projects from initiation through successful delivery, ensuring alignment to programme objectives, scope, timeline, budget, quality and benefits. The role combines strong PMO and project delivery discipline with data-driven performance management, enabling leadership to make informed decisions through clear KPIs, dashboards, reporting and insights.The role works closely with business and technology stakeholders to translate priorities into executable plans, manage dependencies and risks, maintain effective governance, and accelerate delivery through Agile and hybrid ways of working.Top AccountabilitiesStakeholder & Team Coordination: Partner with Customer Operations, O2C, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery and third-party partners to align priorities, activities and outcomes.Programme Planning & Delivery: Develop and maintain integrated programme/project plans, resource plans, budgets, delivery roadmaps and milestones, ensuring delivery remains aligned to agreed scope, timelines and priorities.PMO Governance: Establish and operate effective programme governance, including governance forums, decision and action tracking, escalation management and executive reporting.RAID Management: Maintain and actively manage the programme RAID log covering Risks, Actions, Issues and Dependencies, ensuring clear ownership, mitigation, due dates and escalation.Dependency Management: Identify, track and resolve cross-squad, workstream, market, business, data and technology dependencies to support integrated delivery and protect timelines.Value & Benefits Tracking: Support the definition and tracking of business outcomes, KPIs, benefits and measurable value delivered through COT initiatives.Agile Ways of Working & Continuous Improvement: Drive effective Agile ways of working and identify opportunities to improve delivery processes, governance, reporting, team effectiveness and programme execution.Problem Solving & Delivery Support: Apply structured problem solving, critical thinking and stakeholder influencing to resolve challenges, support decisions, manage escalations and maintain delivery momentum.Key CompetenciesTechnicalExtensive project planning and execution skills across complex change and transformation programmes/projects.Experience using Agile, Waterfall and hybrid project/change management methodologies.Strong PMO, governance, RAID, dependency, financial and benefits management capability.Ability to structure and communicate complex information through plans, dashboards, scorecards and executive reporting.Strong understanding of transformation delivery and programme lifecycle management.Proficiency in JIRA, Azzure Dev Ops, MS Project or similar project management tools, PowerPoint, Excel and other MS Office applications.Understanding of Order-to-Cash and Customer Operations processes; broader Finance/Supply Chain knowledge is advantageous.Understanding of Lean / Six Sigma and continuous improvement.Behavioural / LeadershipExcellent communication, documentation and presentation skills.Strong stakeholder management with a global mindset, including influencing, challenging and decision-making ability.Strong negotiation, collaboration and conflict-resolution skills.Self-driven, structured and outcome focused, with the ability to motivate cross-functional teams towards common goals.Qualifications and Experience RequiredEducation and QualificationsMinimum Bachelor’s degree or equivalent.Professional Project Management qualification preferred.Lean / Six Sigma certification preferred.Experience8+ years of experience in Project Management, Programme Management, PMO, Business Transformation or a related area.Proven experience supporting or managing complex, cross-functional transformation programmes/projects using Agile, Waterfall or hybrid delivery methodologies.Proven experience managing complex, cross-functional transformation initiatives and teams of senior stakeholders.Experience working across Customer Operations, Order-to-Cash, Supply Chain, Commercial and/or Finance functions desirableExperience delivering automation, digital and data-driven transformation initiatives.Experience working with enterprise technology and business applications, including High Radius, SAP and other analytics/reporting platforms.Experience working within a large multinational corporation (MNC) or Global Capability Centre (GCC) environment, coordinating cross-functional transformation delivery across business, technology, data, markets and third-party partners preferred.market requirements.Working with usFlexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.Ready to bring your best? This could be your opportunity.If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.Recruitment Scam WarningProtecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.Worker Type :RegularPrimary Location:GurugramAdditional Locations :Bangalore Karle Town SEZJob Posting Start Date :2026-09-28