Program Manager

TGBPL TP India - IBU; Gurugram District; Hybrid; INR 2,500,000 - 3,500,000; Full time

Job summary

Teleperformance is seeking a Technical Project Manager based in Gurugram, India. The role requires planning, organizing and controlling resources, timelines and budgets for complex technical programs, with emphasis on delivering high-quality results.

You will lead cross-functional teams, provide technical guidance, manage vendor deliverables where needed, and ensure alignment with business objectives. Teleperformance offers a dynamic environment, opportunities for growth, and a commitment to

Qualifications

• Develop and implement project plans with milestones, budgets and risk management.
• Provide technical and analytical guidance to project teams.
• Ensure deliverables meet quality standards and requirements.
• Analyze and document requirements by liaising with end users.
• On applicable projects, coordinate vendor tasks and review vendor deliverables.

Responsibilities

• Develop detailed work plans, schedules, estimates, resource plans and status reports.
• Provide technical and analytical guidance to the project team.
• Ensure adherence to quality standards and review of project deliverables.
• Analyze and document requirements by liaising with a range of users.
• On some projects, manage vendor tasks and track vendor deliverables.

Job description

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description: Technical Project Management requires specific technical knowledge to plan, organize, and control resources, procedures, and timing for a technical process or project including:

• Developing detailed work plans, schedules, project estimates, resource plans, and status reports, conducting risk analysis and monitoring the progress of plans against project milestones and budgets
• Providing technical and analytical guidance to the project team
• Ensuring adherence to quality standards and review of project deliverables
• Analyzing and documenting requirements by liaising with a range of users in the organization
• On some projects, where applicable, manages the integration of vendor tasks and tracks and reviews vendor deliverables

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

We are looking for fearless people. People who believe that if you are not doing your best, it’s not worth it. People who believe in a new way of listening, understanding, and interacting - people who believe in people. So, if you are ready for a challenge, we’re ready for you.

TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise.