Program Manager

HCL Technologies Limited; Dadri; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

HCL Technologies Limited seeks a TSC Program Lead to drive proactive order management and orchestrate AI and digital transformation initiatives across global markets. You will align business needs with global ITD strategy, governance, and execution to realize value.

The role requires strong leadership, stakeholder engagement, and experience in managing remote delivery teams while ensuring timely roadmap alignment and scoping opportunities for innovation.

Qualifications

• 8+ years in complex solutions transformation and architecture delivery.
• Experience with CRM and VMS systems for order capture and submittals.
• Strong cross-functional leadership and delivery governance.

Responsibilities

• Execute programs with PMs, Sponsors, and Steering Committees.
• Measure, track and report program progress with transparency.
• Communicate with Business and ITD for alignment.
• Manage risks and develop mitigation plans.
• Ensure program artifacts comply with PMM and uphold quality.
• Coordinate global markets to align roadmaps and deadlines.

Skills

Leadership

Stakeholder management

Communication

Education

Computer Science or Engineering degree

Tools

CRM systems

VMS systems

Job description

We are looking for a TSC Program Lead for proactive order management, responsible for orchestrating the successful delivery, scaling, and adoption of strategic AI and digital transformation initiatives across global markets including VMS Sync and Candidate submittals. This role blends program management excellence with stakeholder engagement, ensuring alignment between business needs and global ITD strategy. You will drive value realization through effective governance, communication, and execution.

Key Responsibilities

• Execute your respective program/s with the support of relevant PMs, Sponsors, and Steering Committees
• Measure, track and communicate program progress, ensuring transparent reporting
• Communicate effectively within the organization, to both Business and ITD
• Manage risks and develop mitigation plans
• Address issues promptly and escalates as necessary for resolution
• Manage the allocation of financial and human capital resources
• Ensure program artifacts and documentation comply with the Project Management Methodology (PMM)
• Maintain high-quality standards throughout the program lifecycle
• Escalate critical matters to the Sponsor or Steering Committee when needed
• Orchestrate the needs of various markets with global priorities to ensure alignment in the roadmap and enable timely execution.
• Surface and identify innovation opportunities/use cases that require further exploration and handover to the Incubation team.
• Collaborate with country stakeholders and ITD representatives to drive business and digital AI transformation.
• Manage and prioritize business requests and needs, addressing them to the appropriate channels.

Skill Requirements

• Computer Science, Engineering, or similar degree
• 8+ years of experience in complex solutions transformation / Architecture and support delivery teams (multi components Solution, integration context) landscape in major company
• Knowledge working with CRM and VMS Systems with focus on order capture and candidate submittals technology

Other Requirements

• Proven track record of motivating teams, instilling accountability for value delivery
• Proven capability of managing multiple priorities effectively and performing under tight deadlines
• Ability to communicate at all levels of the organization (including executive management) on issues of strategy, risk, process, and ongoing operations
• Experience successfully working with distributed teams as the delivery teams are fully remote
• Balanced business/technical background. Enough level of technical knowledge to provide highly credible leadership to technology teams. Ability to accurately and objectively evaluate complex project risks and issues and communicate these effectively to business stakeholders