Program Manager

Quest Global; Bengaluru; On-site; INR 4,000,000 - 10,000,000; Full time

Job summary

Quest Global in Bengaluru seeks a seasoned Program Advisor to lead engineering service delivery across upstream, midstream, and downstream oil & gas, driving growth, client relations, and delivery excellence.

You will oversee planning, budgeting, cross-functional teams, and adherence to API/ASME/ISO/OSHA standards, with 17+ years in industrial services and a proven leadership track record.

Qualifications

• Bachelor's or Master's degree in Mechanical or Petroleum Engineering.
• 17+ years of experience in industrial services or engineering delivery in oil & gas.
• Senior leadership experience (5+ years) and cross-functional team guidance.
• Strong leadership, communication, and stakeholder management skills.
• Familiarity with API, ASME, ISO, and OSHA standards.

Responsibilities

• Lead planning, execution, and delivery of Engineering Support for oil & gas assets.
• Develop and implement strategic plans to achieve annual objectives and growth.
• Hire, train, deploy, and ensure delivery excellence across teams.
• Manage large teams with respect to revenue, margins, and utilization.
• Manage customer relationships and generate new business opportunities.
• Collaborate with operations, engineering, and procurement to align with SLAs and KPIs.
• Drive continuous improvement in service quality, performance, and cost efficiency.
• Monitor budgets, timelines, and resource utilization for profitability and client satisfaction.
• Build and maintain strong client relationships as escalation contact.
• Implement digital tools and analytics for value proposition and insights.

Skills

Leadership

Communication

Stakeholder management

Delivery excellence

Project management

Education

Mechanical or Petroleum Engineering degree

Job description

Job Requirements

We are seeking a highly experienced and strategic Program Advisor to lead the execution and management of service delivery operations across upstream, midstream, and downstream oil & gas. This role is critical in ensuring business growth, customer relationship, and high-quality service delivery in areas such as Design & Drawing Office, Project services, and Plant modification engineering support.

Key Responsibilities

• Lead the planning, execution, and delivery of Engineering Support for oil & gas assets including refineries, terminals, and offshore/onshore.
• Develop and implement strategic plans to achieve annual business objectives and drive sustainable growth
• Responsible for hiring, training, deployment, and delivery excellence
• Manage large teams with respect to revenue, margins and applied ratio.
• Manage customer relationship and generate new business opportunity.
• Collaborate with customer operations, engineering, and procurement teams to align service delivery with contractual SLAs and KPIs.
• Drive continuous improvement in service quality, performance, and cost efficiency.
• Monitor project budgets, timelines, and resource utilization, ensuring profitability and client satisfaction.
• Build and maintain strong client relationships, acting as a key point of contact for escalations and strategic discussions.
• Implement digital tools and analytics for customer value proposition and better business insights.

Work Experience

• Bachelors or Master’s degree in Mechanical, Petroleum Engineering.
• 17+ years of experience in industrial services or engineering delivery within the oil & gas sector, with at least 5 years in a senior leadership role.
• Deep understanding of oil & gas operations, maintenance practices, and safety protocols (e.g., HAZOP, HSE-MS).
• Proven experience managing large-scale service delivery projects in upstream, midstream, or downstream environments.
• Proven ability to lead and manage large, cross-functional teams (100+ personnel) across diverse scopes and geographies.
• Strong grasp of delivery excellence metrics, with a track record of setting, monitoring, and achieving performance benchmarks.
• Strong leadership, communication, and stakeholder management skills.
• Familiarity with industry standards such as API, ASME, ISO, and OSHA.

Preferred Qualifications

• PMP or equivalent project management certification.
• Experience with Plant engineering covering drawing office, Project services.
• Exposure to international oil & gas markets and global delivery models.