Program Manager

At Dawn Technologies; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

AT DAWN Technologies is seeking a seasoned Customer Project/Program Manager to lead complex engagements across data engineering, AI, and backend initiatives. You will own planning, execution, and outcomes for large, multi-region projects, coordinating cross-functional teams and vendors to meet scope, time, budget, and quality goals.

The role requires 7+ years in project management, a university degree, and the ability to mentor others, manage client relationships, and navigate high-risk,

Qualifications

• Demonstrates an in-depth understanding of project management policies, processes and methodologies.
• Speaks with authority on project management methods.
• Contributes to the company's PM Professions community.

Responsibilities

• Lead customer engagement to ensure it meets scope, time, budget and quality expectations.
• Plan, control and manage customer projects and vendor efforts.
• Mentor and develop project team members.
• Manage client relationships and represent the organization externally.
• Provide reliable financial forecasts to management and handle high-risk engagements.

Skills

Project management

Client relationship management

Budgeting and forecasting

Risk management

Mentoring and leadership

Education

First Level University degree

Job description

At AT DAWN Technologies, we are a fast-growing technology services company building high-impact teams across Data Engineering, AI, and Backend Development. Our clients include some of the most innovative product companies in the world. We operate delivery centers in India and Vietnam, enabling rapid, high-quality execution with a product mindset

Customer Project/Program Management

Job Family Definition:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations,

through planning, controlling and managing customer projects. Manages corporate, customer and

third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible

for business as well as team management.

Job Family Definition for Mgr, Progr Mgmt Office: Responsible for establishing and maintaining the

portfolio and project management environment based upon Policies, Standards, Customer

Engagement Roadmap and Global Method. May perform responsibilities as a member of an

Engagement Program Management Office (EPMO) or as a business unit leader with responsibility

for a portfolio of customer projects.

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a

subject matter expert. Frequently contributes to the development of new ideas and methods. Works

on complex problems where analysis of situations or data requires an in-depth evaluation of multiple

factors. Leads and/or provides expertise to functional project teams and may participate in crossfunctional

initiatives. Acts as an expert providing direction and guidance to process improvements

and establishing policies. Frequently represents the organization to external customers/clients.

Exercises significant independent judgment to determine best method for accomplishing work and

achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Revenue as detailed in Impact section.
• Very large/ complex/ single or multiple region.
• High risk.
• High complexity legal and commercial issues.
• Meets or exceeds SOAR approved budgets.
• Provides reliable financial forecasts to themanagement.
• Identifies and develops new opportunities with client.
• Supports early qualification and opportunity assessment for large and complex opportunities.
• Acts as opportunity manager for high risk deals.
• Manages client relationships.
• Frequently represents the organization to external customers/clients.
• Manages project team.
• Manages internal as well as external resources with a team size less than 40 people.
• Mentors and encourages skill development of project team members.
• Provides detail performance review input and development recommendations for team
• members.

Education and Experience Required:

• First Level University degree.
• 7 years experience in project management or in like roles/businesses.

Knowledge and Skills:

• Demonstrates an in-depth understanding of key company Services' operational policies,
• processes and methodologies applicable to project management.
• Speaks with authority to most layers of depth related to project management methods.
• Makes use of and contributes to the company's PM Professions community.