Program Manager

Bespoke Technologies; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Bespoke Technologies is seeking a full-time Program Manager to be a trusted partner for client projects. The role spans Agile Delivery, Client Relations, Product Management and Technology Understanding.

The ideal candidate has 3–5 years of program management experience, is tech-fluent with cloud concepts, and excels in guiding product definitions, roadmaps, and stakeholder communication while delivering measurable results for clients.

Qualifications

• 3–5 years of experience in Program Management.
• Tech and/or AI enabled; you know a bit about cloud and can imagine a cloud architecture or solution in blocks.
• Extensive experience interacting with clients while delivering technology products.
• Experience in software requirement gathering; can ask deep product or technical questions to client and internal team to understand requirements and next tasks.

Responsibilities

• Be a Single Point of Contact from Bespoke side to spearhead implementation of new products and upgrades.
• Manage execution for a specific product from product definition and planning through production release and lifecycle management.
• Translate Client's business vision or the problem statement into a proper structured product plan with a roadmap and technology vision that includes insight from stakeholders and UX research.
• Define, track, and iterate on key product goals as part of Client's business/product team.
• Define Product Backlog, break features into user stories and support development teams in sprint planning.
• Lead backlog refinement with Development, apply quantitative methods to improve estimations.
• Conduct analysis, prioritise and implement post-launch feedback from end users.
• Lead or support client relationships with partners and vendors.

Skills

Program Management

Cloud architecture

Client interaction

Requirements gathering

Job description

Job Introduction

Bespoke Technology is looking for a full-time Program Manager who will be the trusted partner for our clients for their respective projects/products. This role spans across Agile Delivery, Client Relations, Product Management and Technology Understanding.

An indicative split of time spent for a typical Program Manager is Delivery Management (50%), Client Relations(15%), Product Management(20%) and Technology Understanding(15%).

Few things we love about potential candidates :

1. I will figure it out
2. I don't know about that, but I will learn it
3. Let me gather some data points before I can answer you
4. I know none of us have answers, but let us discuss it in a round table
5. I think we can park it for now as this is not a priority for our client
6. I am okay to be proven wrong but prove it
7. Let me document it or create a wireframe of our discussion summary.

Few things that are not encouraged from a potential BeSTie:

1. I know this is correct but I can't prove it
2. Let us park it for now as this is more complex and requires two-way arguments
3. Client is always right
4. I am always right
5. You/They were wrong, I was right

Basic Qualifications

1. You have 3 - 5 years of experience in Program Management
2. You are Tech and/or AI enabled. You know a bit about cloud and can imagine a cloud architecture or solution in blocks.
3. You have extensive experience of interacting and delivering technology products facing clients.
4. You have experience in software requirement gathering and can ask deep product or technical questions to client and internal team to understand product requirements and next tasks.

Product Management

1. You employ best practice product management methodologies to identify the right problems to solve and the best ways to solve them e.g. Scrum or Kanban
2. You always bring a solution to the table along with a problem. You think deep into solution feasibility and dependencies.
3. You turn up every time a client needs some consulting, solution or course correction. You are relentlessly customer-focused and passionate about solving problems
4. You are a strong collaborator and communicator who can motivate and energize those around you.
5. You appreciate technology and understand how and where it works

Responsibilities

1. Be a Single Point of Contact from Bespoke side to spearhead implementation of new products and upgradation of existing products
2. Manage execution for a specific product from product definition and planning through production release, and lifecycle management
3. Translate Client's business vision or the problem statement into a proper structured product plan with a roadmap and technology vision that includes:
4. Insight from different stakeholders across client organization, and different end users
5. User Experience research with decision on features to prioritize
6. Define, track, and iterate on key product goals becoming an integral part of Client's business/product team
7. Define Product Backlog, break the features into user stories and support development teams in putting together the sprint plans
8. Spearhead Product Backlog refinement task with collaboration of Development team, Apply quantitative methods and help improve team estimations over time
9. Conduct, Analyse , prioritise and implement the recommendations of the post product launch feedback from the end users
10. Lead or Support the Client relationships with their different partners and vendors