Program Management Senior Specialist - WebOps - Shared

GOC Services India Private Limited; India; Sur place; INR 3 000 000 - 6 000 000; Plein temps

Avantages offerts par ce poste

Competitive wages and comprehensive健康?

Gender-neutral baby bonding leave

Free meals and snacks onsite

Résumé du poste

Google Operations Center in India seeks a Program Management Senior Specialist to orchestrate cross-functional programs, translating technical challenges into business insights and leading launches with executive alignment.

You will partner with engineering, product, design, and operations teams to manage dependencies, risks, and program health, ensuring timely delivery of complex initiatives at scale.

Qualifications

• 8+ years of experience in program or project management, ideally leading complex, cross-functional initiatives in a physical or operational setting.
• Strong proficiency with project management tools and methodologies. PMP, Scrum Master (CSM), or equivalent certification is a strong plus.
• Basic knowledge of Java, HTML, and CSS, or equivalent Technical Program Management experience.
• Exceptional verbal and written communication skills, communicating technical work to non-technical executive teams, with a proven ability to influence without authority and present to senior executives.
• Comfortable navigating ambiguity, managing competing priorities, and pivoting quickly in a fast-paced environment.
• Bachelor’s degree in Business Administration, Project Management, Computer Science, or a related field.

Responsabilités

• Program Orchestration & Delivery: Define dependencies, clear operational bottlenecks, and track program velocity to ensure predictable delivery.
• Support for Critical Launches: Serve as the operational lead for high-stakes, time-sensitive product or feature launches. Establish launch readiness criteria, run 'go/no-go' checkpoints, and create hypercare support plans for post-launch stability.
• Stakeholder Management: Act as the primary interface between working execution teams and executive leadership. Manage competing priorities across departments, aligning diverse agendas around shared program objectives.
• Communication & Collaboration: Translate technical complexities into clear, business-focused updates for non-technical teams and executives. Establish standard operating procedures for status reporting, ensuring a single, accurate source of truth for the program's health.
• Cross-Functional Coordination: Bridge organizational silos by facilitating cross-functional syncs, workshops, and retro meetings. Ensure resource allocations match program priorities across engineering, product, design, and operations.

Connaissances

Stakeholder management

Communication skills

Ambiguity navigation

Executive presentation

PMP Certification

CSM Certification

PSM Certification

Formation

Bachelor’s degree in Business Administration

Bachelor’s degree in Project Management

Bachelor’s degree in Computer Science

Outils

Java

HTML

CSS

Description du poste

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Role Overview

As a Program Management Senior Specialist at Google Operations Center, you will serve as a strategic operational lead, responsible for orchestrating complex, cross-functional programs to ensure seamless execution and delivery. You will function as the primary bridge between technical teams and executive leadership, translating intricate technical challenges into high-level business insights. The ideal candidate will possess the capability to navigate organizational ambiguity, facilitate strategic alignment across diverse stakeholders, and provide decisive leadership during high-stakes product launches to ensure operational excellence.

Position Responsibilities

• Program Orchestration & Delivery: Define dependencies, clear operational bottlenecks, and track program velocity to ensure predictable delivery. Synthesize complex project tracks into a cohesive program roadmap.
• Support for Critical Launches: Serve as the operational lead for high-stakes, time-sensitive product or feature launches. Establish launch readiness criteria, run "go/no-go" checkpoints, and create hypercare support plans for post-launch stability. Manage real-time risk mitigation and lead fire-drills when unforeseen blockers threaten launch dates.
• Stakeholder Management: Act as the primary interface between working execution teams and executive leadership. Manage competing priorities across departments, aligning diverse agendas around shared program objectives. Proactively identify alignment gaps and facilitate strategic trade-off decisions with senior stakeholders.
• Communication & Collaboration: Translate technical complexities into clear, business-focused updates for non-technical teams and executives. Establish standard operating procedures for status reporting, ensuring a single, accurate source of truth for the program's health. Foster an environment of transparency, ensuring risks are flagged early and constructively.
• Cross-Functional Coordination: Bridge organizational silos by facilitating cross-functional syncs, workshops, and retro meetings. Ensure resource allocations match program priorities across engineering, product, design, and operations.

Minimum Requirements

• 8+ years of experience in program or project management, ideally leading complex, cross-functional initiatives in a physical or operational setting.
• Strong proficiency with project management tools and methodologies. PMP, Scrum Master (CSM), or equivalent certification is a strong plus.
• Basic knowledge of Java, HTML, and CSS, or equivalent Technical Program Management experience.
• Exceptional verbal and written communication skills, communicating technical work to non-technical executive teams, with a proven ability to influence without authority and present to senior executives.
• Comfortable navigating ambiguity, managing competing priorities, and pivoting quickly in a fast-paced environment.
• Bachelor’s degree in Business Administration, Project Management, Computer Science, or a related field.

Preferred Qualifications

• Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable: Preferred Certifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Project Management Professional (PMP) certifications are strong indicators of qualified candidates for this role.

Benefits

• Competitive wages and comprehensive health care including medical, dental and vision coverage.
• Gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums.
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing.

With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.

For any questions, feel free to reach out to us at [e-mail].