Technical Delivery Manager - WebOps - Core Maintenance

GOC Services India Private Limited; India; On-site; INR 3,000,000 - 5,500,000; Full time

Benefits offered by this job

Comprehensive health care

Parental leave

Onsite meals

Job summary

Google Operations Center is seeking a Technical Delivery Manager to oversee the development and delivery of internal tools, collaborating with engineering leads, product managers, and stakeholders to define scope and timelines. You will lead a team of Team Leads, manage risks and dependencies, and drive process improvements across Agile practices.

This role requires 12+ years in technical project management with 7+ years in people leadership, plus strong experience in SDLC, planning, and

Qualifications

• 12+ years of technical project management experience.
• 7+ years of people management experience.
• Strong skills in project planning, scheduling, risk and stakeholder management.
• End-to-end SDLC experience from design to production.

Responsibilities

• Lead and coach a team of Team Leads.
• Coordinate cross-team efforts with SWE, UX, PM.
• Align development work with Google's strategic goals.
• Identify and manage dependencies and risks to ensure timely delivery.
• Continuously improve development processes and adopt Agile practices.

Skills

Technical project management

People management

Project planning

Team coordination

Stakeholder management

Risk management

Resource management

Quality assurance

SDLC

SQL

Regex

Database concepts

Git CI/CD

Cloud platforms (GCP/AWS/Azure)

Middleware design

Education

Bachelor's degree in Computer Science or related field

Equivalent practical experience

Tools

Git

CI/CD

Job description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Role Overview

As a Technical Delivery Manager in the Google Operations Center, you'll play a critical role in overseeing the development and delivery of our essential internal tools and applications. You'll collaborate closely with engineering leads, product managers, and stakeholders across Google to define project scope, manage timelines, mitigate risks, and ensure successful execution. If you have a proven track record of delivering impactful solutions, a deep understanding of software development lifecycles, and exceptional communication and leadership skills, we encourage you to apply!

Position Responsibilities

Organizational Leadership

Manage and develop a team of Team Leads. Provide regular coaching, mentoring, and performance management to elevate their leadership capabilities and support their career growth.

Workflow Oversight

Serve as the focal point of contact for internal and external project queries, ensuring that the team's actions remain in synergy with broader business goals.

Strategic Alignment

Ensure the development teams' work aligns with the overall strategic goals and roadmap of the Google Operations Center. This includes understanding the big picture and translating it into actionable plans for the teams.

Cross-Team Coordination

Work with domain experts, SWE, UX, and PM to translate project requirements into technical tasks.

Risk Management and Mitigation

Proactively identify and assess potential risks that could impact project delivery, develop mitigation strategies, and elevate issues as needed to ensure timely resolution.

Dependency Management

Identify and manage dependencies between different projects and teams, ensuring that roadblocks are removed and projects are delivered efficiently.

Process Optimization

Continuously analyze and improve development processes, workflows, and tools to enhance efficiency, productivity, and overall team performance. This could involve implementing Agile best practices, refining communication channels, or introducing new technologies.

Minimum Requirements

Experience: 12y+ in technical project management, with a focus on maintenance & core development with multiple dev models like agile / scrum / waterfall.

People Management: 7y+ people management experience involving performance management.

Strong Experience in Project Planning and Scheduling, Team Coordination, Stakeholder Management, Risk Management, Resource Management, and Quality Assurance.

Excellent organizational skills to track project / scrum timelines, roadmaps, and deliverables.

Strong Experience in end to end Software Development Life Cycle Experience with multiple full lifecycles from Design & Architecture through Development, Testing, Deployment and Debugging production issues.

Preferred Qualifications

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• Strong experience in SQL, Regex, database concepts.
• 5y+ experience using GIT based continuous integration & delivery.
• Experience with Cloud Computing platforms such as GCP, Azure, AWS.
• Experience in Middleware development/design (remote procedure call based, publish subscribe based, etc...)

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage.
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums.
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Join us in building something special at GOC, where we're creating the best possible journey for our customers and employees.

Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing.

With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.