Program Management (Lender Management) - Senior Manager- Lending EMI

Paytm; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Paytm in Mumbai is seeking a Program Manager and Lender Manager for Lending EMI programs. You will own end-to-end programs, onboard lenders, set targets, manage SLAs, and monitor performance to ensure volume, quality, and compliance.

You will coordinate with Credit, Ops, Tech, Legal/Compliance and Sales, maintain governance forums, and drive continuous improvement in lender workflows. This is a chance to contribute to India’s leading digital lending platform and grow within a dynamic, inclusive

Responsibilities

• Manage current and new lending partners for the product.
• Work with lenders on target setting, foll-ups, reconcilations and business growth.
• Own program lifecycle for assigned Lending EMI programs (planning, launch, run, optimise, wind-down).
• Manage lender relationships: onboarding, commercials (as guided), SLAs, issue resolution, and performance reviews.
• Track lender-wise volume, approval rates, TAT, reject reasons, and portfolio quality; drive corrective actions.
• Coordinate with Credit, Ops, Tech, Legal/Compliance, and Sales for program readiness and smooth operations.
• Maintain program documentation, SOPs, RACI, and change logs.
• Run governance forums (program reviews, lender reviews, escalation calls) and close action items.
• Support new lender / program launches: UAT coordination, checklist ownership, go-live readiness.
• Identify process gaps and drive continuous improvement across program and lender workflows.
• Prepare leadership MIS on program and lender health

Job description

About Paytm:

Paytm is India's leading financial services company offering full-stack payments and financial solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.

Profile:Program Manager + Lender Manager

Vertical: Lending EMI |

Role: Program Management |

About the role:

Run Lending EMI programs end-to-end and own lender management — onboarding, performance, SLAs, and relationship health. You will coordinate cross-functional delivery and ensure programs and lender partnerships deliver volume, quality, and compliance outcomes.

Key Responsibilities:

• Manage current and new lending partners for the product.
• Work with lenders on target setting, foll-ups, reconcilations and business growth.
• Own program lifecycle for assigned Lending EMI programs (planning, launch, run, optimise, wind-down).
• Manage lender relationships: onboarding, commercials (as guided), SLAs, issue resolution, and performance reviews.
• Track lender-wise volume, approval rates, TAT, reject reasons, and portfolio quality; drive corrective actions.
• Coordinate with Credit, Ops, Tech, Legal/Compliance, and Sales for program readiness and smooth operations.
• Maintain program documentation, SOPs, RACI, and change logs.
• Run governance forums (program reviews, lender reviews, escalation calls) and close action items.
• Support new lender / program launches: UAT coordination, checklist ownership, go-live readiness.
• Identify process gaps and drive continuous improvement across program and lender workflows.
• Prepare leadership MIS on program and lender health

Why join us:

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.