Program Management (Business product) - DGM/GM- Lending EMI

Paytm; Mumbai; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Paytm is seeking a Program Manager for Lending EMI to own end-to-end product outcomes, funnel health, and growth levers. You will partner with Sales, Credit, Ops, and Tech to translate business goals into clear plans.

The role emphasizes funnel design, performance tracking, and cross-functional collaboration to optimize conversion, disbursement, and customer experience. Flexible working options and a dynamic fintech environment are offered.

Qualifications

• Role requires ownership of end-to-end business outcomes for EMI products.
• Experience designing and improving funnels from lead to activation.

Responsibilities

• Own product / business P&L levers for EMI products or segments (volume, conversion, revenue).
• Design, monitor, and optimise the full sales and credit funnel from lead to activation.
• Set funnel targets, diagnose drop-offs, and drive corrective actions with Sales, Credit, Ops.
• Build and monitor the required touchpoints for the product.
• Define and track MIS / KPIs; run weekly/monthly business reviews with leadership.
• Drive product and process improvements to lift conversion, TAT, and customer/partner experience.
• Partner with Scheme, Lender, and Program teams on launches and go-to-market.
• Align Credit policy, Ops capacity, and Tech roadmap to business priorities.
• Build business cases for new products or channels; track post-launch outcomes.
• Coach analysts and cross-functional partners on funnel and business metrics.

Skills

Program management

Funnel design

Cross-functional collaboration

KPI tracking

Job description

About Paytm:

Paytm is India's leading financial services company offering full-stack payments and financial

solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion

Indians into the mainstream economy through payments, commerce, banking, investments, and

financial services.

Profile:

Business product (funnel management and business management)

Vertical: Lending EMI |

Role: Program Management |

About the role

Own end-to-end business product outcomes for Lending EMI — funnel health, business management, and growth levers. You will drive business, funnel design and performance, partner with Sales, Credit, Ops, and Tech, and translate business goals into clear product and operating plans.

Key responsibilities

• Own product / business P&L levers for assigned EMI products or segments (volume, conversion, quality, revenue)
• Design, monitor, and optimise the full sales and credit funnel (lead -> login -> sanction -> disbursement -> activation)
• Set funnel targets, diagnose drop-offs, and drive corrective actions with Sales, Credit, and Ops
• Build and monitor the physical touchpoints required for the product.
• Define and track business MIS / KPIs; run weekly / monthly business reviews with leadership
• Drive product and process improvements that lift conversion, TAT, and customer / partner experience
• Partner with Scheme, Lender, and Program teams on launches, offers, and go-to-market
• Align Credit policy, Ops capacity, and Tech roadmap to business priorities
• Build business cases for new products, features, or channel plays; track post-launch outcomes
• Coach / guide analysts and cross-functional partners on funnel and business metrics

Why join us:

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.