Program Lead

Allegis Group Services, Inc.; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Allegis Global Solutions is seeking an experienced Operations leader to supervise the Operations team and drive performance against SLAs. You will manage client stakeholder relationships across procurement, HR, and Talent Acquisition while ensuring adherence to AGS Way practices.

The role involves process improvement initiatives, project leadership, and strong vendor/contract negotiations. The ideal candidate has 8–12 years in staffing, procurement or sourcing, with IT-focused contingent

Qualifications

• At least 8–12 years of experience in staffing/recruiting, procurement, workforce operations or sourcing would be beneficial.
• Thorough understanding of Workforce Management processes, financial implications, and benefits.
• Previous contingent recruitment experience essential, preferably with an IT focus.
• Experience managing high-level customer, VMS and other vendor relationships.
• Previous experience leading teams (coaching, mentoring, setting goals and providing feedback).
• Above average organization and customer service skills.
• Ability to handle multiple projects and tasks concurrently.
• Excellent interpersonal skills (written and verbal) required with the ability to interact with all levels of the organization.
• Experience in implementation of processes, policies and methodologies.
• High degree of attention to detail.
• Strong analytical skills including use of Excel.
• Working knowledge of Microsoft Word, PowerPoint, Visio, and related computer skills
• Knowledge of VMS systems is helpful
• Proven ability to manage competing deliverables on-time, on-budget, on-quality
• Be organized to handle multiple tasks with differing deliverables and deadlines
• Takes direction well
• Takes initiative and can work independently
• Quick learner

Responsibilities

• Has supervisory responsibility for Operations team, including ensuring the team is performing and accomplishing the defined objectives and goals, meeting or exceeding established SLAs, and provide direction and coaching where necessary.
• Client stakeholder relationship management (procurement, HR, Talent Acquisition).
• Assure account processes and procedures adherence, as well as full adoption of AGS Way best practices.
• Assess areas of opportunity for process improvement and work with the Program Director to implement change where needed.
• Lead projects defined by Program Manager to ensure timely completion and effective results.
• Deep working and demonstrable knowledge of procurement, sourcing or contingent workforce
• Detailed experience and knowledge of the strategic sourcing process lifecycle
• Maintain, influence and develop relationships with leadership and Executives
• Leading procurement projects including negotiation of contracts & commercial terms consistent with maximizing business value
• Manage customer’s expectations through timely feedback and proactive communication
• Identify risk situations and coordinate solutions with management
• Responsible for using independent judgment and making decisions that require a great degree of creative, analytical, and problem solving ability

Skills

Stakeholder management

Process improvement

Project leadership

Procurement knowledge

Sourcing

Contingent workforce

Executive relationship management

Risk management

Analytical skills

Independent judgment

Tools

Excel

Microsoft Word

PowerPoint

Visio

VMS

Job description

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

Job Description

Has supervisory responsibility for Operations team, including ensuring the team is performing and accomplishing the defined objectives and goals, meeting or exceeding established SLAs, and provide direction and coaching where necessary.

• Client stakeholder relationship management (procurement, HR, Talent Acquisition).
• Assure account processes and procedures adherence, as well as full adoption of AGS Way best practices.
• Assess areas of opportunity for process improvement and work with the Program Director to implement change where needed.
• Lead projects defined by Program Manager to ensure timely completion and effective results.
• Deep working and demonstrable knowledge of procurement, sourcing or contingent workforce
• Detailed experience and knowledge of the strategic sourcing process lifecycle
• Maintain, influence and develop relationships with leadership and Executives
• Leading procurement projects including negotiation of contracts & commercial terms consistent with maximizing business value
• Manage customer’s expectations through timely feedback and proactive communication
• Identify risk situations and coordinate solutions with management
• Responsible for using independent judgment and making decisions that require a great degree of creative, analytical, and problem solving ability

Qualifications

At least 8- 12years of experience in staffing/recruiting, procurement, workforce operations or sourcing would be beneficial

• Thorough understanding of the Workforce Management process, financial implications, and benefits.
• Previous contingent recruitment experience essential, preferably with an IT focus.
• Experience managing high-level customer, VMS and other vendor relationships.
• Previous experience leading teams (coaching, mentoring, setting goals and providing feedback).
• Above average organization and customer service skills
• Ability to handle multiple projects and tasks concurrently
• Excellent interpersonal skills (written and verbal) required with the ability to interact with all levels of the organization
• Experience in implementation of processes, policies and methodologies
• High degree of attention to detail
• Strong analytical skills including use of Excel
• Working knowledge of Microsoft Word, PowerPoint, Visio, and related computer skills
• Knowledge of VMS systems is helpful
• Proven ability to manage competing deliverables on-time, on-budget, on-quality
• Be organized to handle multiple tasks with differing deliverables and deadlines
• Takes direction well
• Takes initiative and can work independently
• Quick learner

Additional Information

As a workplace, we focus on relationships - with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.