Program Documentation and Learning Coordinator

Khan Academy; Gurugram District; On-site; INR 500,000 - 900,000; Full time

Job summary

Khan Academy is looking for a Program Documentation and Learning Coordinator based in Gurugram, India. This role involves streamlining knowledge management by synthesizing qualitative insights into structured repositories. The ideal candidate will have at least 2 years of experience in program coordination or qualitative research, strong communication skills, and proficiency in MS Office and Google Suite. A passion for education is essential, along with a systematic approach to creating organizational structures.

Qualifications

• Minimum 2 years of relevant experience in program coordination, knowledge management, or qualitative research.
• Strong communication skills for written and verbal interactions.
• Ability to analyze and synthesize qualitative data effectively.

Responsibilities

• Collate and maintain a structured repository of best practices across programs.
• Build and organize a highly intuitive knowledge repository.
• Effectively disseminate key learnings to the team.
• Identify and communicate gaps in program understanding.

Skills

Information Synthesizing

Communication Skills

Problem Solving

Tools

MS Office

Google Suite

Job description

ABOUT THE ROLE

The Partner Operations and Support team at Khan Academy India sits at the intersection of various state teams, constantly receiving a wealth of valuable, on-the-ground information, ranging from local best practices to powerful testimonials from students, teachers, principals, and government officials. Currently, much of this qualitative data sits with the respective state program teams, and we risk losing these valuable insights over time.

We are looking for a Program Documentation and Learning Coordinator to streamline our knowledge management. In this role, you will act as our internal knowledge hub, synthesizing qualitative insights into structured, easily accessible repositories. You will ensure that when our team prepares for a critical stakeholder meeting (such as with state leadership), we have the necessary best practices and success stories well organized and easy to use. Furthermore, you will champion the dissemination of this knowledge across the team and proactively identify gaps in our current understanding to help us continuously improve.

Your key responsibilities will be to:

• Collate and Ogranize: Collate and maintain a structured repository of best practices, key initiatives, and implementation challenges across programmes, enabling systematic cross-programme knowledge exchange.
• Repository Management: Build, organize, and maintain a highly intuitive knowledge repository. Categorize information into meaningful buckets so it is easily searchable and immediately useful for team members preparing for state leadership meetings or strategic planning.
• Internal Communication Storytelling: Effectively disseminate key learnings to the wider team. Translate synthesized data into engaging written communications (emails, newsletters), presentation decks, and active contributions during weekly team meetings.
• Gap Analysis Problem Solving: Critically evaluate the information we are collecting to identify missing pieces or blind spots in our programmatic understanding. Proactively communicate these gaps to the relevant state teams and create necessary resources to bridge them.

ABOUT YOU

You are someone with:

• Experience: Minimum 2 years of relevant experience in program coordination, knowledge management, or qualitative research. Experience in the Indian education sector is an added advantage.
• Strong Information Synthesizing Capabilities: You have a proven ability to sift through large amounts of unstructured, qualitative information, connect the dots, and distill it into clear, meaningful themes and actionable insights.
• Strong Communication Skills: You possess outstanding written and verbal communication skills. You know how to tailor your message, whether you are writing an executive email, designing a presentation deck, or speaking in a cross-functional meeting.
• Problem Solving Aptitude: You dont just passively collect data, you analyze it. You have the critical thinking skills required to spot what is missing and the initiative to ask the right questions to fill those gaps.
• Systemic and organized approach: You have a natural affinity for creating systems and structure. (Proficiency in MS Office, G-Suite is a must)
• A willingness to roll up your sleeves and help the team get work done as we are growing
• A passion for education and a desire to change the world