Professional Services- Project Lead (Contract)

LRN Corporation; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

LRN Corporation in Mumbai, India is seeking a Professional Services Project Lead to join our global Delivery Function. You will manage end-to-end delivery of library content customization and translation, ensuring high-quality execution across courses, PDFs, and learning assets.

You will bring strong project management expertise, coordinate with content, QA, technology, and external vendors, and ensure adherence to SLAs, risk management, and governance practices to deliver client value.

Qualifications

• PMP or PRINCE2 certification is mandatory.
• 4–7 years of project management experience with multiple stakeholders.
• Experience managing content customization, localization, or translation projects.

Responsibilities

• Manage end-to-end delivery of content customization and translation across formats (SCORM, PDFs, PPTs).
• Plan, schedule, and track deliverables per SLAs and client commitments.
• Coordinate across internal teams and external vendors to ensure timely and accurate delivery.
• Ensure language accuracy, formatting, and functional integrity of deliverables.

Skills

PMP/PRINCE2

Project management

Content localization

Stakeholder management

Vendor coordination

SCORM/PDF/PPT handling

XML

CSS

Content authoring tools

Tools

XML

CSS

Content authoring tools

Job description

Position: Professional Services Project Lead

Location: Mumbai, India

About LRN:

LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than30 million peopleevery year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successfulbrands,we’reproud to be the long-term partner trusted to reduce organizational risk and drive principled performance.

Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Ourstate-of-the-artplatform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitiveadvantage.

About the role:

LRN is seeking a detail-oriented and delivery-focused Professional Services Project Lead to join our Professional Services team within the global Delivery Function.

This role is responsible for managing the end-to-end delivery of Library Content Customization and Translation entitlements, ensuring high-quality execution of client-specific requirements across courses, PDFs, and other learning assets. The PSPM will bring strong project management expertise to drive execution excellence, stakeholder alignment, and adherence to SLAs and quality standards.

What you'll do:

Project Execution & Delivery

• Manage delivery of content customization and translation projects across formats such as eLearning courses, PDFs, and PPTs.
• Own planning, scheduling, and tracking of deliverables in line with defined SLAs and client commitments.
• Apply strong project management practices (planning, risk management, dependency tracking, prioritization) to ensure predictable delivery.
• Coordinate execution across internal teams (Content, QA, Technology, Vendors) to ensure timely and accurate delivery.
• Ensure quality control across all deliverables, including language accuracy, formatting, and functional integrity.
• Track and manage project progress, proactively identifying risks, delays, and dependencies.

Stakeholder Management & Communication

• Act as the primary point of contact for internal stakeholders and, where required, client stakeholders for project updates and clarifications.
• Drive clear and proactive communication on timelines, dependencies, risks, and trade-offs.
• Manage escalations effectively, ensuring timely resolution and minimal impact to delivery.
• Ensure alignment between client requirements and execution teams.

Process Excellence & Governance

• Ensure adherence to defined delivery processes, SLAs, and quality standards.
• Maintain strong project governance through trackers, status reports, RAID logs, and project health indicators.
• Drive disciplined execution using structured methodologies (Agile/Waterfall/Hybrid as applicable).
• Identify opportunities to improve turnaround time, quality, and efficiency in content delivery workflows.
• Contribute to standardization of templates, workflows, and best practices.

Vendor & Cross-functional Coordination

• Coordinate with external vendors for translation and localization requirements.
• Ensure vendor deliverables meet quality and timeline expectations.
• Work closely with Product/Technology teams to resolve platform or content-related issues.

Subject Matter Expertise

• Develop strong expertise in LRN’s content structure, authoring tools, and delivery workflows.
• Provide guidance on feasibility, effort estimation, and optimal approaches for customization and translation requests.
• Act as a go-to resource for content delivery best practices within the team.

What we’re looking for:

• PMP (Project Management Professional) and/or PRINCE2 certification — mandatory.
• Strong project management experience (minimum 4–7 years); must have demonstrated ownership of complex, multi-stakeholder delivery.
• Proven experience managing content customization, localization, or translation projects.
• Strong understanding of SLA-driven delivery models, risk management, and governance practices.
• Experience working with cross-functional teams and external vendors.
• Familiarity with content formats such as SCORM, PDFs, PPTs, and localization workflows is preferred.
• Knowledge of XML, CSS, or content authoring tools is a plus.

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.