Technical Support Associate (Japanese)

LRN Corporation; Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Medical benefits

PTO + India holidays

Hybrid work

Competitive salary

Job summary

LRN Corporation in Mumbai, India, seeks a Japanese Technical Support Associate to join our Managed Services team. You will provide bilingual support on our proprietary applications for enterprise customers in US and Europe, handling configuration, data, and reporting tasks.

You will collaborate with program administrators and internal teams, resolve issues, and communicate clearly in English and Japanese. A 3-4 year background in customer-facing application support and HTML/CSS familiarity are

Qualifications

• Bachelor's degree required and 3–4 years in a customer-facing application support role.
• Proficient in written and spoken Japanese; excellent English communication.
• Experience supporting enterprise customers in US/Europe; familiarity with HTML/CSS and LMS.
• Strong data handling skills (CSV) and MS Office (Excel).
• Able to multitask and manage expectations professionally.

Responsibilities

• Provide support to internal and external customers on proprietary applications (campaign setup, emails, reporting, user data, customization).
• Keep stakeholders updated on tickets, requests, projects, issues, and changes.
• Update tracking systems to measure group statistics.
• Escalate issues appropriately and act as internal/external advocate.
• Prepare and present product information to help customers understand capabilities.
• Maintain quality and ensure ongoing dialog with customers.

Skills

Japanese language

English communication

Customer-facing

HTML

CSS

LMS familiarity

Excel/CSV handling

Education

Bachelor's Degree

Tools

HTML

CSS

Learning Management Systems

Job description

Position:Japanese Technical Support Associate

Location: Mumbai, India

About LRN:

LRN is the world's leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world's most respected and successful brands,we're proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.

Named one of Inc Magazine's 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking-enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.

About the role:

LRN's Managed Services team is a revenue generating team. We perform activities on customers' behalf on LRN's proprietary applications. We also work with customers' program administrators, stakeholders, and internal customers closely. Our responsibilities include program administrator systems training, program administrator assistance, and responsibility for delivery of minor system configuration and content changes.

What you'll do:

• Provide support to internal and external customers on all aspects of LRN's proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization)
• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.
• Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer.
• Escalate issues related to capabilities where appropriate.
• Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
• Maintain quality levels for all work related to customers' requests.
• Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
• Collaborate with peers to discuss unique solutions and to document them.
• Perform other duties as assigned.

What we're looking for:

• Bachelor's Degree
• 3-4 years of L2/L3 level experience in a customer facing role in an application support environment.
• Proficient in Japanese language (Written and spoken)- Mandatory
• Excellent communication skills in English. This position requires above par skills to write and speak in English.
• Extensive experience in supporting enterprise customers based in US and Europe.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems
• Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files.
• Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product.
• This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory.
• An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
• Ability to consistently spot and report issues before they reach a point of becoming critical.
• A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology.
• Must have an inherent attention to detail

• Excellent medical benefits, including family plan
• Paid Time Off (PTO) plus India public holidays
• Competitive salary
• Combined Onsite and Remote Work

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.