Professional Services Manager

EvoluteIQ; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

EvoluteIQ is seeking an experienced Manager Professional Services in Bengaluru to lead end‑to‑end enterprise software implementations, drive global client engagements, and partner with product, engineering, and customer‑success teams to ensure delivery excellence.

You will own project governance, roadmap definition, risk management, and customer onboarding across multiple regions, delivering measurable business outcomes for global clients.

Qualifications

• 10+ years of experience in enterprise software implementation, Professional Services, Technical Program Management, or Solution Delivery.
• Proven experience delivering SaaS, AI, workflow automation, low-code/no-code, BPM, or enterprise software solutions for global customers.
• Strong experience managing complex implementation programs across multiple workstreams and cross-functional teams.
• Demonstrated success working with international customers across the US, UK, Europe, and APAC.
• Excellent knowledge of Agile methodologies, SDLC, implementation governance, release management, and enterprise delivery practices.
• Strong understanding of enterprise integrations, APIs, cloud technologies, and automation platforms.

Responsibilities

• Lead end-to-end implementation of enterprise customer engagements from project initiation through production go-live and hypercare.
• Serve as the primary customer-facing delivery lead, building trusted relationships with business and technology stakeholders across global organizations.
• Drive implementation planning, project governance, execution tracking, issue resolution, risk management, and executive reporting.
• Collaborate with Product, Engineering, Solution Architecture, QA, DevOps, and Customer Success teams to ensure successful solution delivery.
• Define implementation roadmaps, project milestones, dependencies, and resource plans while ensuring delivery within agreed timelines and budgets.
• Coordinate solution configuration, integrations, testing, UAT, deployment, production rollout, and transition to support.
• Proactively identify and manage project risks, issues, dependencies, and change requests through structured governance and timely escalations.
• Ensure successful customer onboarding, user adoption, training, and change management throughout the implementation lifecycle.

Skills

Project management

Stakeholder management

Agile methodologies

SDLC

Cross-functional leadership

Enterprise software

SaaS delivery

Cloud technologies

Solution delivery

Tools

APIs

Automation platforms

Job description

We at EvoluteIQ believe in the power of transformation. We are committed to building an industry leading technology that will revolutionize the way enterprises conduct business. To make that happen, we need people who are generous, genuine, self-driven, and collaborative.

People who not only want to be a part of a fast-growing and radical thinking company, but who are kind and caring—about each other. We at EvoluteIQ thrive in the company of each other and make each other a better version of ourselves every day.

Could that be you?

We are looking for an experienced Manager Professional Services to build clean, scalable, maintainable, and production-ready applications. The ideal candidate has hands-on experience taking Python applications into production, enforcing engineering best practices.

What you'll do at EvoluteIQ:

• Lead end-to-end implementation of enterprise customer engagements from project initiation through production go-live and hypercare.
• Serve as the primary customer-facing delivery lead, building trusted relationships with business and technology stakeholders across global organizations.
• Drive implementation planning, project governance, execution tracking, issue resolution, risk management, and executive reporting.
• Collaborate with Product, Engineering, Solution Architecture, QA, DevOps, and Customer Success teams to ensure successful solution delivery.
• Define implementation roadmaps, project milestones, dependencies, and resource plans while ensuring delivery within agreed timelines and budgets.
• Coordinate solution configuration, integrations, testing, UAT, deployment, production rollout, and transition to support.
• Proactively identify and manage project risks, issues, dependencies, and change requests through structured governance and timely escalations.
• Ensure successful customer onboarding, user adoption, training, and change management throughout the implementation lifecycle.

What will you bring to the team?

• 10+ years of experience in enterprise software implementation, Professional Services, Technical Program Management, or Solution Delivery.
• Proven experience delivering SaaS, AI, workflow automation, low-code/no-code, BPM, or enterprise software solutions for global customers.
• Strong experience managing complex implementation programs across multiple workstreams and cross-functional teams.
• Demonstrated success working with international customers across the US, UK, Europe, and APAC.
• Excellent knowledge of Agile methodologies, SDLC, implementation governance, release management, and enterprise delivery practices.
• Strong understanding of enterprise integrations, APIs, cloud technologies, and automation platforms.

Must Have

• Superlative communication, presentation, and client interaction skills with the ability to influence senior business and technology stakeholders.
• Proven ability to independently manage executive customer relationships without requiring leadership intervention.
• Prior Professional Services experience within a Product/SaaS company or experience leading highly complex enterprise implementation programs for global customers.
• Strong commercial understanding of resource utilization, gross margins, revenue realization, bill rates, and project profitability.
• Excellent attention to detail while reviewing Statements of Work (SOWs), customer proposals, implementation plans, and executive presentations.
• Strong ownership mindset with the hunger to lead teams, drive customer success, and deliver measurable business outcomes.
• Experience working with distributed global teams across multiple time zones.
• Knowledge of automation technologies, enterprise workflow platforms, cloud infrastructure, and AI-enabled business applications.

What We Offer

• Opportunity to shape the strategy of a next-gen hyper-automation platform.
• Work with a cross-disciplinary team in a fast-growing, innovation-driven environment. Competitive compensation and growth opportunities.
• A culture of innovation, ownership, and continuous learning.

We value a range of diverse backgrounds, experiences, and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes.