Production Support Engineer / Site Reliability Engineer

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 3,500,000 - 7,500,000; Full time

Job summary

NTT DATA is seeking a Senior Production Support Engineer / Site Reliability Engineer to join our Bangalore team. You will own incident triage, RCA, deployment coordination, and 24x7 on-call support for mission-critical AI/ML workloads on GCP and GPU infrastructure.

Bring 12+ years of production support experience, strong Python, Linux, and big data skills. You will collaborate with cross-functional teams, drive stability, and implement automated solutions for daily operations in a fast-paced

Qualifications

• 12+ years of Production Support experience.
• Proven experience implementing SRE processes in support teams.
• Experience supporting AI/ML workloads on Python stack.
• Hands-on with Linux/Unix systems and data-center compute.

Responsibilities

• Incident triage and root cause analysis for mission-critical apps.
• Change evaluation, execution and validation for deployments.
• Deployment management and 24x7 on-call production support.
• BCP and risk & vulnerability management; patching and monitoring.

Skills

12+ years production support

SRE / Site Reliability

Python stack

GCP with AI/ML GPU

GenAI experience

Linux/Unix

Big data: Hadoop Spark Elasticsearch

Monitoring: Splunk AppDynamics

Strong communication

Job description

Production Support Engineering / Site Reliability Engineering (SRE) Req ID: 393352

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

Job Summary

We are currently seeking a Production Support Engineering / Site Reliability Engineering (SRE) to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Responsible for support functions and driving the execution of multiple Application/Platform support services including incident triage, root cause analysis, change evaluation‑execution‑validation, deployment management, BCP and risk & vulnerability management, patching, monitoring. Provides on‑call production support of Mission Critical applications and resolve issues within RTO. Leverage diagnostic tools to maintain, troubleshoot and restore service or data to systems Bring in engineering, operational management in various domains like AI & Cloud Champion continuous improvement to drive stability and operational excellence Work with SRE mindset. Building Automated solutions for daily redundant production support activities. Ability to understand and escape issues efficiently and appropriately. Identify system bottlenecks and opportunities for process improvements Communicate, co‑ordinate and collaborate with multiple support teams and stakeholders. Willing to work in shifts (24x7 models).

Required Qualifications

• Must have 12+ Years of Production Support experience
• Proven experience implementing SRE processes in support teams
• Experience supporting applications using Python stack
• Knowledge and understanding of technology infrastructure: data center, network, storage, and compute domains.
• Hands on experience on GCP with certification hands‑on experience in configuring, managing, and optimizing GPU‑based infrastructure and environments for AI/ML workloads.
• Proven expertise in diagnosing and resolving capacity, performance, and scalability issues associated with AI and machine learning workloads.
• Strong experience troubleshooting, supporting, and resolving production issues in Generative AI (GenAI) applications and services.
• Knowledge/experience of Python/Shell scripting.
• Knowledge/experience supporting Data Science/AI/ML platforms.
• Strong user/admin experience with Linux/Unix command line.
• Exposure supporting with big data technologies such as Hadoop, Spark, elastic search etc.
• Strong experience with monitoring systems such as Splunk, App Dynamics.
• Candidate should have experience in serving as a liaison between technology infrastructure operations and business projects.
• Excellent verbal and written communication skills
• Exceptional problem solving and analytical skills

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

Equal Opportunity Employer

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Experience Level

Senior Level