Production Support Engineer

FIS India Bangalore; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

FIS India Bangalore is seeking a Production Support Engineer with 7–12 years of experience to provide L2/L3 application support for critical production environments in the Bangalore area.

You will monitor incidents, perform troubleshooting, drive root cause analysis, and collaborate with development, infrastructure, and client teams to ensure service stability and timely resolutions. The role requires strong communication and experience with SQL and ServiceNow.

Qualifications

• 7–12 years of experience in Production/Application Support.
• Strong troubleshooting and analytical skills.
• Knowledge of SQL and database concepts.
• Experience with ServiceNow ticketing.
• Understanding of incident, problem, and change management processes.
• Excellent communication and stakeholder management.

Responsibilities

• Provide L2/L3 application support for production environments.
• Monitor, troubleshoot, and resolve production incidents within SLA timelines.
• Perform root cause analysis and drive permanent fixes.
• Coordinate with development, infrastructure, and client teams during incident resolution.
• Support releases, deployments, maintenance activities, and on-call rotations.
• Maintain operational documentation and contribute to continuous service improvement initiatives.

Skills

Production Support

Application Support

Incident Management

Troubleshooting

SQL

ServiceNow

Communication

Stakeholder Management

Tools

ServiceNow

Job description

Production Support Engineer- 7 to 12 yrs -Bangalore

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The L2 Production Support team is responsible for providing application support, incident management, problem resolution, and operational stability for critical client-facing AWS Applications. The team works closely with clients, development teams, and internal stakeholders to ensure high availability, timely issue resolution, and adherence to service level agreements (SLAs).

What you will be doing

• Provide L2/L3 application support for production environments.
• Monitor, troubleshoot, and resolve production incidents within SLA timelines.
• Perform root cause analysis and drive permanent fixes for recurring issues.
• Coordinate with development, infrastructure, and client teams during incident resolution.
• Support releases, deployments, maintenance activities, and on-call rotations.
• Maintain operational documentation and contribute to continuous service improvement initiatives.

What you bring

• Experience in Production Support, Application Support, or Incident Management.
• Strong troubleshooting and analytical skills.
• Knowledge of SQL and database concepts.
• Experience working with ticketing tools such as ServiceNow.
• Understanding of incident, problem, and change management processes.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced environment and support critical client applications.

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

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