Oracle Xstore Technical Consultant

TENARAI TECHNOLOGIES PRIVATE LIMITED; India; Hybrid; INR 600,000 - 800,000; Full time

Job summary

TENARAI TECHNOLOGIES PRIVATE LIMITED is seeking an Oracle Xstore L2 - L3 Support Specialist to provide production support for a major specialty retailer based in the US. The role involves troubleshooting application and integration issues related to Xstore environments and documenting defects.

Located in India, the ideal candidate will have extensive experience with retail POS systems, strong analytical and communication skills, and the ability to work effectively in a fast-paced team environment.

Qualifications

• Minimum of 3 years experience in a customer/user support role.
• Minimum 2 years knowledge of Retail POS systems on Micros Xstore.
• Strong interpersonal communication and customer service skills.
• Ability to maintain a friendly, upbeat and positive attitude.

Responsibilities

• Provide production support for a major specialty retailer.
• Troubleshoot application and integration issues.
• Document issues and defects.

Skills

Customer/user support experience

Retail POS systems knowledge

SQL Server knowledge

Troubleshooting skills

Strong customer service skills

Analytical problem-solving skills

Tools

Help Desk ticketing systems

Remote desktop connectivity applications

Job description

Looking for Oracle Xstore L2 - L3 Support Specialist, who will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with existing integrations including JDA, financial systems, and other products. This position will be troubleshooting application and integration issues, documenting issues and defects. Must be familiar with T-Sql and Python.

Job Location: Bangalore/Kochi/Pune/Mumbai/Noida/Gurgaon

Required Skills

• Minimum of 3 years experience in a customer/user support role.
• Minimum 2 years knowledge of Retail POS systems on Micros Xstore
• Knowledge in SQL server 2012 or 2016 and databases
• Knowledge of Xstore functionality, configuration and structure
• Strong customer service, verbal and written communication skills required.
• Troubleshooting skills required.
• Strong interpersonal communication and customer service skills
• Ability to quickly learn business applications and apply this knowledge to assist end users.
• Proficient in Windows 10 and use of the Internet.
• Must have the ability to multi-task and work well in a fast paced team environment.
• Must have strong analytical and problem solving skills.
• Ability to maintain a friendly, upbeat and positive attitude.

Desired Skills

• Previous experience with remote desktop connectivity applications like SMS, WebEx, Live Meeting, Kaseya, and Windows Native tools.
• Technical Support experience in a Networked environment.
• Experience using a Help Desk ticketing system such as FreshDesk ZenDesk or Remedy.
• Worked on AMS Tracks
• Worked at corporate office that is using Xstore POS at the stores or worked at Oracle.