Production Support - Bank

YO IT Consulting; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

YO IT Consulting is seeking a Production Support Specialist in Chennai, India, with 5-8 years of experience in production support, ideally within the banking sector. The successful candidate will ensure the reliability of mission-critical applications and lead incident response efforts.

Responsibilities include providing L2/L3 production support, managing deployments, and collaborating with various teams to enhance operational efficiency. Ideal candidates will have strong technical skills in IIS, PowerShell scripting, and incident management.

Qualifications

• 5-8 years of experience in production support, preferably in banking.
• Proven track record in incident management and troubleshooting.
• Leadership and coordination experience in high-availability environments.

Responsibilities

• Provide L2/L3 production support for banking applications.
• Lead incident resolution and monitor application health.
• Support application deployments and collaborate with development teams.

Skills

Production Support

Incident Management

IIS Server Administration

API Troubleshooting

Problem Solving

Education

Bachelor's degree in Computer Science or related field

Tools

AppDynamics

Splunk

Azure DevOps

PowerShell

Job description

Must Have

• 5-8 years of hands-on experience in Production Support environments
• Strong experience in IIS Server administration, configuration, troubleshooting, and web server support
• Good knowledge of Load Balancers and traffic management concepts
• Strong understanding of APIs, API proxies, integrations, and API troubleshooting
• Experience handling SSL/TLS certificates and related security configurations
• Good understanding of Cloudflare and DNS concepts
• Experience with APM tools and troubleshooting application/API transaction flows
• Hands-on experience with PowerShell or scripting for automation and support activities
• Ability to work in critical production environments with strong troubleshooting and incident management skills

About The Role

We are seeking an experienced Production Support Specialist to join our banking technology team. This critical role requires 5-8 years of hands-on experience in production support within the banking or financial services sector. The successful candidate will be responsible for ensuring the stability, performance, and reliability of our mission-critical banking applications and infrastructure.

Key Responsibilities

Production Support & Incident Management

• Provide L2/L3 production support for banking applications and systems
• Lead incident resolution activities and coordinate emergency response procedures
• Monitor application and infrastructure health to proactively identify potential issues
• Perform root cause analysis (RCA) for critical incidents and implement preventive measures
• Ensure compliance with established SLAs and service delivery standards

Deployment & Automation

• Support application deployments, releases, and change management activities
• Collaborate with development teams to ensure smooth production releases
• Participate in automation initiatives to improve operational efficiency
• Develop and maintain PowerShell scripts for routine operational tasks

Team Coordination & Leadership

• Coordinate with cross-functional teams including development, QA, and infrastructure teams
• Provide technical leadership and mentorship to junior team members
• Facilitate communication between technical teams and business stakeholders
• Participate in on-call rotation and provide 24/7 support coverage as needed

Required Qualifications

Experience & Background

• 5-8 years of relevant experience in production support, preferably in banking or financial services
• Proven track record in incident management and troubleshooting complex technical issues
• Leadership and team coordination experience, particularly for senior or lead roles
• Experience working in high-availability, mission-critical environments

Technical Skills

Infrastructure & Platform Management

• Hands-on experience with IIS administration
• Proficiency in Windows Server environments and deployment processes
• Knowledge of F5 Load Balancer administration and troubleshooting
• Basic Linux administration knowledge and command-line proficiency

Monitoring & Analytics

• Experience with enterprise monitoring tools such as AppDynamics, Splunk, or Dynatrace
• Understanding of Cloudflare CDN concepts and configuration
• DNS management and troubleshooting capabilities
• Proficiency in log analysis and performance monitoring

Development & Automation

• Experience with Azure DevOps and CI/CD pipeline management
• Strong API troubleshooting and integration support skills
• PowerShell scripting experience for automation and operational tasks
• Familiarity with enterprise support and monitoring tools

Data Management & Transfer

• Experience with SFTP and secure file transfer protocols
• Knowledge of GoAnywhere or similar managed file transfer solutions
• Understanding of data security and compliance requirements in banking

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications in Microsoft technologies, cloud platforms, or monitoring tools
• Experience with ITIL framework and service management practices
• Knowledge of banking regulations and compliance requirements
• Experience with containerization technologies (Docker, Kubernetes)
• Understanding of database administration and SQL troubleshooting

Key Competencies

• Problem Solving - Ability to quickly diagnose and resolve complex technical issues under pressure
• Communication - Excellent verbal and written communication skills for technical and non-technical audiences
• Attention to Detail - Meticulous approach to documentation, change management, and quality assurance
• Adaptability - Flexibility to work in a fast-paced, evolving technology environment
• Customer Focus - Commitment to delivering exceptional service to internal and external customers