Production Support Assistant Manager

Jobtailor; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jobtailor Bengaluru is seeking an experienced L2/L3 Production Support engineer for Archer GRC applications to ensure smooth operations.

The role focuses on Archer configuration, access management, workflow automation, and monitoring via Splunk and Dynatrace, with AWS cloud awareness. You will work with cross-functional teams to resolve incidents, perform RCA, and drive continuous improvements.

Qualifications

• 6–10 years of experience in IT production support.
• L2/L3 production support for Archer GRC applications
• Archer configuration, access management, workflows, and data imports
• Support Archer upgrades, patching, configuration changes, and deployment activities
• Manage Archer data feeds, questionnaires, workflows, access controls, and custom objects
• Experience with monitoring tools such as Splunk, Dynatrace
• Strong SQL knowledge and database troubleshooting skills
• Scripting in PowerShell or Python
• Understanding of cloud platforms such as AWS

Responsibilities

• Monitor system health and resolve incidents
• Manage user access and work with technical teams for configurations and upgrades
• Participate in change management, release and deployment activities
• Perform and automate routine activities such as job Monitoring & Scheduling
• Collaborate with business stakeholders, developers, and infrastructure teams for issue resolution and enhancements
• Perform root cause analysis (RCA) for recurring incidents

Skills

L2/L3 Production Support

Archer GRC Applications

SQL Database Troubleshooting

PowerShell Scripting

Monitoring Tools

Tools

Splunk

Dynatrace

AWS

Job description

• Monitor system health and resolve incidents
• Manage user access and work with technical teams for configurations and upgrades
• Participate in change management, release and deployment activities
• Perform and automate routine activities such as job Monitoring & Scheduling
• Collaborate with business stakeholders, developers, and infrastructure teams for issue resolution and enhancements
• Perform root cause analysis (RCA) for recurring incidents

Requirements

• 6-10 years of experience
• L2/L3 production support for Archer GRC applications
• Experience in archer configuration, access management, workflows, notifications, and data imports
• Support Archer platform upgrades, patching, configuration changes, and deployment activities
• Manage Archer data feeds, questionnaires, workflows, access controls, and custom objects
• Experience with monitoring tools such as Splunk, Dynatrace
• Strong SQL knowledge and database troubleshooting skills
• Scripting experience in PowerShell or Python
• Understanding of cloud platforms such as AWS

Core Competencies

Demonstrates expertise in L2/L3 production support for Archer GRC applications, including configuration, access management, and workflow automation. Proficient in monitoring tools, SQL database troubleshooting, and scripting with PowerShell or Python, with a solid understanding of cloud platforms like AWS.

Highest-signal resume keywords

• L2/L3 Production Support
• Archer GRC Applications
• SQL Database Troubleshooting
• PowerShell Scripting
• Monitoring Tools

ATS Optimization Keywords

Hard Skills

• Archer Configuration
• Access Management
• Workflows
• Notifications
• Data Imports
• Root Cause Analysis
• Job Monitoring
• Job Scheduling
• Cloud Platforms
• Database Troubleshooting

Soft Skills

• Collaboration
• Problem Solving

Industry Keywords

• Change Management
• Release Management
• Deployment Activities

Tools & Technologies

• Splunk
• Dynatrace
• AWS