Production Support Engineer - Assistant Manager

State Street; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

State Street is seeking a Production Support Engineer with 5 to 9 years of experience to sustain day‑to‑day operations of the RSA Archer GRC platform. You will monitor system health, resolve incidents, manage user access, and collaborate with technical teams on configurations and upgrades.

The role emphasizes troubleshooting, automation through scripting, and maintaining documentation while ensuring security and compliance in a fast‑paced enterprise environment.

Qualifications

• Provide L2/L3 production support for Archer GRC applications and related integrations.
• Support platform upgrades, patching, vulnerability remediation, configuration changes, production validation, and deployment activities.
• Hands on managing incidents, problem tickets, and perform RCA for recurring issues.
• Monitor infrastructure health, availability, performance, and capacity using enterprise monitoring tools.
• Maintain infrastructure documentation, operational procedures, and knowledge articles.
• Troubleshoot issues related to application, databases, and infrastructure and collaborate with development, database, cloud, and infrastructure teams for resolution.
• Automate operational tasks using Python, PowerShell, or Shell scripting.
• Ensure platform availability, security, and compliance standards are maintained.
• Maintain incidents and change records using ITSM tools like ServiceNow or Jira.
• Document known issues, troubleshooting steps, and support procedures.
• Maintain CMDB accuracy and infrastructure asset records.
• Ensure compliance with security, audit, and infrastructure standards.

Responsibilities

• Provide L2/L3 production support for Archer GRC applications and related integrations.
• Support platform upgrades, patching, vulnerability remediation, configuration change Implementation, production validation, and deployment activities.
• Hands on managing incidents, problem tickets, and perform RCA for recurring issues.
• Monitor infrastructure health, availability, performance, and capacity using enterprise monitoring tools and taking necessary actions.
• Maintain infrastructure documentation, operational procedures, and knowledge articles.
• Troubleshoot issues related to application, databases, and infrastructure and collaborate with development, database, cloud, and infrastructure teams for resolution.
• Automate operational tasks using Python, PowerShell, or Shell scripting.
• Ensure platform availability, security, and compliance standards are maintained.
• Maintain incidents and change records using ITSM tools like ServiceNow or Jira.
• Document known issues, troubleshooting steps, and support procedures.
• Maintain CMDB accuracy and infrastructure asset records.
• Ensure compliance with security, audit, and infrastructure standards.

Skills

Production support

Incident management

SQL querying

Python scripting

Monitoring tools

Automation

Tools

Dynatrace

Splunk

AppDynamics

Grafana

ServiceNow

Jira

Job description

Role Summary & Description

We are seeking a Production Support Engineer with 5 to 9 years of experience to support day‑to‑day operations of the RSA Archer GRC platform. This role involves monitoring system health, resolving incidents, managing user access, and collaborating with technical teams to support configurations and upgrades. The ideal candidate will have a keen interest in GRC platforms, good troubleshooting skills, and a willingness to learn and grow in a fast‑paced enterprise environment.

We are seeking a Production Support Engineer with 5 to 9 years of experience to support day‑to‑day operations of the RSA Archer GRC platform. This role involves monitoring system health, resolving incidents, managing user access, and collaborating with technical teams to support configurations and upgrades. The ideal candidate will have a keen interest in GRC platforms, good troubleshooting skills, and a willingness to learn and grow in a fast‑paced enterprise environment.

Core/Must Have Skills

• Provide L2/L3 production support for Archer GRC applications and related integrations. (Good to have)
• Support platform upgrades, patching, Vulnerability remediation, configuration change Implementation, production validation, and deployment activities.
• Hands on managing incidents, problem tickets, and perform RCA for recurring issues.
• Monitor infrastructure health, availability, performance, and capacity using enterprise monitoring tools and taking necessary actions.
• Maintain infrastructure documentation, operational procedures, and knowledge articles.
• Troubleshoot issues related to application, databases, and infrastructure and collaborate with development, database, cloud, and infrastructure teams for resolution.
• Automate operational tasks using Python, PowerShell, or Shell scripting.
• Ensure platform availability, security, and compliance standards are maintained.
• Maintain incidents and change records using ITSM tools like ServiceNow or Jira.
• Document known issues, troubleshooting steps, and support procedures.
• Maintain CMDB accuracy and infrastructure asset records.
• Ensure compliance with security, audit, and infrastructure standards.

Technical Skills

• Hands on configuration, Deployments, debugging issues on Archer (Good to have)
• Incident, Problem, and Change Management processes.
• SQL querying, data analysis, and database troubleshooting
• Application monitoring using Dynatrace, Splunk, AppDynamics, Grafana, or similar tools.
• Shell Scripting, Python, or PowerShell automation.
• Experience with SQL and database querying.
• Experience with API development.
• Strong analytical and debugging skills

Good To Have Skills

• Strong problem-solving and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in a fast‑paced production support environment.
• Willingness to learn and adapt to new technologies

Work Schedule

On‑Premises. Flexible support for occasional weekend activities, production releases, and critical incident support. Willingness to work extended business hours when required during production issues

Why This Role Is Important To Us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry’s best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end‑to‑end, next‑generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job ID: R-795644