Production Monitoring Support

HoonarTek; Mumbai; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Hoonartek is a leader in enterprise transformation and data engineering, seeking an observability and production support specialist. You will monitor infrastructure, manage incidents, and support 24/7 on-call operations across cloud and container environments.

The role requires hands-on experience with Prometheus, Grafana, ELK Stack, and Kubernetes monitoring, with strong analytical and communication skills to coordinate with multiple teams in a fast-paced setting.

Qualifications

• Hands-on experience with observability and monitoring tools: Prometheus, Grafana, ELK Stack.
• Experience with log aggregation/analysis: Elasticsearch, Logstash, Kibana, Splunk (preferred).
• Cloud monitoring: AWS CloudWatch, GCP Operations Suite.
• Strong incident management and 24/7 production support exposure.

Responsibilities

• Monitor infrastructure and app health using dashboards and alerts.
• Validate alerts, take actions per SOPs, report incidents with documentation.
• Maintain on-call runbooks, escalation matrices and handovers.
• Provide 24/7 on-call support and ensure operational continuity.

Skills

Observability

Monitoring

Incident management

SLA & SOP adherence

Analytical troubleshooting

Communication

Tools

Prometheus

Grafana

ELK Stack

Elasticsearch

Logstash

Kibana

Splunk

AWS CloudWatch

GCP Operations Suite

Kubernetes monitoring

Job description

We empower enterprises globally through intelligent, creative, and insightful services for data integration, data analytics and data visualization.

Hoonartek is a leader in enterprise transformation, data engineering and an acknowledged world-class Ab Initio delivery partner.

Using centuries of cumulative experience, research and leadership, we help our clients eliminate the complexities & risk of legacy modernization and safely deliver big data hubs, operational data integration, business intelligence, risk & compliance solutions and traditional data warehouses & marts.

At Hoonartek, we work to ensure that our customers, partners and employees all benefit from our unstinting commitment to delivery, quality and value. Hoonartek is increasingly the choice for customers seeking a trusted partner of vision, value and integrity

How We Work?

Define, Design and Deliver (D3) is our in-house delivery philosophy. It’s culled from agile and rapid methodologies and focused on ‘just enough design’. We embrace this philosophy in everything we do, leading to numerous client success stories and indeed to our own success.

We embrace change, empowering and trusting our people and building long and valuable relationships with our employees, our customers and our partners. We work flexibly, even adopting traditional/waterfall methods where circumstances demand it. At Hoonartek, the focus is always on delivery and value.

Job Description

Key Responsibilities

1. Observability & Monitoring

• Monitor infrastructure and application health using observability and monitoring dashboards.
• Continuously track system performance, availability, and overall application health.
• Identify potential issues and anomalies through monitoring tools and dashboards.

2. Alerting & Reporting

• Monitor alerts generated by infrastructure and application monitoring tools.
• Validate alerts and take appropriate actions based on defined SOPs and operational procedures.
• Ensure timely reporting and notification of incidents to relevant stakeholders.
• Maintain accurate records of alerts, incidents, and monitoring activities.
• Acknowledge and triage incidents within the defined SLA.
• Perform initial analysis and take necessary corrective actions as per established SOPs.
• Create and document incidents for failures or issues identified during monitoring.
• Escalate incidents to the appropriate teams based on defined escalation matrices.
• Support incident resolution and ensure proper closure with relevant documentation.

4. Shift & On-Call Support

• Be available to work in 24/7 rotational shifts, including weekends and holidays as required.
• Provide on-call support for monitoring and incident management activities.
• Ensure effective handover between shifts to maintain operational continuity.
• Review, maintain, and update on-call runbooks and incident playbooks.
• Maintain and update escalation matrices and support contacts.
• Ensure required access, credentials, and operational information are properly documented and maintained in accordance with security guidelines.
• Provide comprehensive shift handovers, including ongoing incidents, alerts, known issues, and pending actions.

Required Technical Skills

Observability & Monitoring

• Hands-on experience with observability and monitoring tools such as:
  • Prometheus
  • Grafana
  • ELK Stack
• Strong experience with log aggregation and analysis using:
  • Elasticsearch
  • Logstash
  • Kibana
  • Splunk
  (preferred)
• Working experience with cloud monitoring platforms such as:
  • AWS CloudWatch
  • GCP Operations Suite
• Good understanding of Kubernetes monitoring and troubleshooting.

Incident & Operations

• Strong understanding of incident management and production support processes.
• Experience working with SOPs, runbooks, escalation matrices, and operational procedures.
• Strong analytical and troubleshooting skills.
• Good communication skills with the ability to coordinate with multiple technical teams during incidents.

Preferred Experience

• 2 - 3+ years of relevant experience in monitoring, observability, production support, or infrastructure operations.
• Experience working in a 24/7 production support environment.
• Exposure to ITIL-based incident management processes would be an advantage.

Shift Requirement

24/7 Rotational Shifts