Product Support Specialist

Recro; Pune District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Both-side cab facility + Night Shift

Job summary

Recro is seeking a Product Support Engineer to join a team supporting enterprise SaaS applications. The role emphasizes troubleshooting and delivering world-class customer support for customer-facing software.

Ideal candidates have 2+ years in technical support, experience with Salesforce/CRM tools, and are comfortable working US night shifts. Benefits include cab facility and night shift allowance.

Qualifications

• 2+ years in Technical/ Product/ Software support for SaaS.
• Experience supporting customer-facing applications.
• Proficient with Salesforce or similar ticketing/CRM tools.
• Strong troubleshooting and communication skills.
• Willingness to work US night shifts.

Skills

Troubleshooting

Communication

Customer support

US night shifts willingness

Experience with SaaS

Tools

Salesforce

FTP

SMTP

HTML

SSO & Access Management

Cloud computing

Job description

Are you passionate about solving technical problems and delivering exceptional customer support? We're looking for a Product Support Engineer to join a dynamic team supporting enterprise SaaS applications.

Benefits:

Both-side cab facility + Night Shift Allowance

What We're Looking For:

• 2+ years of experience in Technical Support / Product Support / Software Support (SaaS preferred)
• Experience supporting customer-facing applications
• Hands-on experience with:
  • SSO & Access Management
  • SaaS & Cloud Computing
  • FTP & SMTP
  • HTML
• Experience with ticketing/CRM tools (Salesforce preferred)
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication
• Willingness to work in US night shifts

If you enjoy troubleshooting complex technical issues and providing world-class customer support, we'd love to connect!