Product Support Spec

Medline Industries India Pvt. Ltd.; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Medline India in Pune seeks a motivated Customer Support Associate to provide in-depth knowledge and support to internal product and sales teams under general supervision.

You will collaborate with the Product Support group to review requests, resolve issues, cross-reference external brands to Medline products, and help set up new vendors and items while responding to sales inquiries. Minimum one year of customer service experience and strong Excel skills are required.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Intermediate MS Excel skills (e.g., SUM, borders, column width, charts, wrap text, sort, headers/footers).

Responsibilities

• Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
• Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
• Accurately cross-reference and/or research external brands to identify corresponding Medline products.
• Identify and report training deficiencies to Product Manager or Senior Product Support Specialist.
• Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
• Report product issues/concerns.
• Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
• Provide administrative support and respond to sales rep questions as needed.

Skills

Customer service

Excel proficiency

Communication skills

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Job Summary

Under general supervision, provide in depth knowledge and support to various internal product and sales teams.

Major Responsibilities

• Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
• Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
• Accurately cross-reference and/or research external brands to identify corresponding Medline products.
• Identify and report training deficiencies to Product Manager or Senior Product Support Specialist.
• Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
• Report product issues/concerns.
• Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
• Provide administrative support and respond to sales rep questions as needed.

Minimum Job Requirements

• Education: High school diploma or equivalent.
• Certification / Licensure: None.
• Work Experience: At least 1 year customer service experience.
• Knowledge / Skills / Abilities: Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

Preferred Job Requirements

• Education: Bachelor’s degree.
• Certification / Licensure: None.
• Work Experience: Previous healthcare experience.
• Knowledge / Skills / Abilities: None.

About Medline India

Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a 'Great Place to Work' by the Great Place to Work Institute® (India) for the duration May 2023 - May 2024. We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today's toughest healthcare challenges.

About Medline Industries, LP

Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care. At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years. Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

Additional Information

If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you. Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.