Product Support Engineer (v2)

VEXTRON TECHNOLOGIES PRIVATE LIMITED; Gurugram District, Bengaluru, Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

VEXTRON TECHNOLOGIES PRIVATE LIMITED is seeking a Product Support Engineer (L2) for its offices in Gurugram, Bengaluru, and Mumbai. You will be the first contact for client-reported issues and on-site queries, providing basic troubleshooting and escalating complex problems to L2/L3 teams.

You will gain exposure to Conversational AI modules, Linux systems, networking, cloud environments, and scripting. Freshers encouraged; 0-1 year experience with strong communication will fit well.

Qualifications

• Bachelor's in Computer Science, Engineering, or related field.
• 0-1 years in technical or customer support; Freshers can apply.
• Strong knowledge of Linux Operating System.
• Strong Networking Fundamentals.
• Exposure to VoIP, cloud environments, and basic scripting (Bash, Python).
• Strong verbal and written skills for client and internal interactions.

Responsibilities

• Act as the first contact for client-reported issues and onsite technical queries.
• Perform basic troubleshooting and elevate complex issues to L2/L3 teams.
• Monitor system performance and conduct basic capacity planning.
• Troubleshoot proactively to minimize downtime.
• Identify repetitive tasks that can be automated.
• Maintain clear documentation and follow system maintenance best practices; collaborate with product and engineering to enhance platform stability.

Skills

Linux

Networking

Scripting

VoIP

Cloud

Education

Bachelor's in Computer Science/Engineering

Job description

Our partner company is a dominant force in Asia's AI-Led CX ecosystem, combining robust cloud infrastructure with cutting-edge Conversational AI, is looking Product Support Engineer (L2) Position for their Office at Gurugram / Bengaluru and Mumbai. '

As Product support engineer, you will work in real production environments and gain exposure to:

• Technical side of Conversational AI modules (Voice Bot, Chat Bot, Voice AI)
• OS, Networking and infrastructure
• Cloud platforms and SaaS applications
• Databases and application support

Roles & Responsibilities

• Act as the first point of contact for client-reported issues and onsite technical queries.
• Perform basic troubleshooting and elevate complex issues to L2/L3 teams.
• Monitor system performance and conduct basic capacity planning.
• Troubleshoot proactively to minimize downtime
• Identify repetitive tasks that can be automated.
• Maintain clear documentation and follow system maintenance best practices Collaborate with product and engineering to enhance platform stability.

Preferred candidate profile

• Bachelors in Computer Science, Engineering, or related field
• 0-1 years in technical or customer support, Freshers can apply.
• Strong knowledge of Linux Operating System,
• Strong Networking Fundamentals.
• Exposure to VoIP, cloud environments, and basic scripting (Bash, Python)
• Strong verbal and written skills for client and internal interactions

Selection & Interview Process

• Our team reviews your technical background and communication skills.
• We will prepare your profile and work on gaps if any.
• Followed by A standard evaluation of your Linux, networking, and problem-solving aptitude.

Only The shortlisted candidates will appear for the interview round with the Partner Company