Senior Product Support Engineer

LeadSquared; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible work timings

Work with experienced teams

Job summary

LeadSquared is seeking a Senior Product Support Engineer who enjoys solving complex technical problems and working closely with enterprise customers. You will troubleshoot product issues, debug integrations, work with APIs and webhooks, and collaborate with Engineering and Product teams to drive issues to resolution.

This role requires 2+ years of experience in SaaS support, strong debugging skills, and a willingness to work in a 24/7 rotation.

Qualifications

• 2+ years of experience in Product Support, Technical Support, or SaaS Support.
• Hands-on experience with REST APIs, Webhooks, integrations, and connectors.
• Experience supporting enterprise customers.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide L2/L3 technical support for LeadSquared's SaaS products.
• Troubleshoot complex issues involving APIs, Webhooks, integrations, connectors, workflows, and data.
• Diagnose issues using logs, request/response payloads, HTTP traces, and other debugging tools.
• Work directly with enterprise customers to understand issues and provide timely resolutions.
• Perform root-cause analysis (RCA) and identify recurring product issues.
• Collaborate with Engineering and Product teams to resolve complex technical problems.
• Reproduce customer issues and provide detailed technical information to Engineering.
• Create and maintain technical documentation and knowledge-base articles.
• Contribute to improving support processes, product quality, and customer experience.
• Take ownership of issues from initial investigation through resolution.

Skills

REST APIs

Webhooks

Integrations

SaaS Support

Enterprise Support

HTTP debugging

Postman

Browser DevTools

Programming Basics

CRM Knowledge

Tools

Postman

Browser DevTools

Logs

Job description

About LeadSquared

LeadSquared is one of the fastest-growing SaaS companies in the CRM space, helping 2,000+ businesses and 4 lakh+ users automate their sales and marketing processes.

Backed by leading investors, our 1,300+ strong team operates across India, the U.S., Middle East, ASEAN, ANZ, and South Africa.

The Role

We're looking for a Senior Product Support Engineer who enjoys solving complex technical problems and working closely with enterprise customers.

Youll be responsible for troubleshooting product issues, debugging integrations, working with APIs and webhooks, and partnering with Engineering and Product teams to drive issues to resolution.

What Youll Do

• Provide L2/L3 technical support for LeadSquareds SaaS products.
• Troubleshoot complex issues involving APIs, Webhooks, integrations, connectors, workflows, and data .
• Diagnose issues using logs, request/response payloads, HTTP traces, and other debugging tools.
• Work directly with enterprise customers to understand issues and provide timely resolutions.
• Perform root-cause analysis (RCA) and identify recurring product issues.
• Collaborate with Engineering and Product teams to resolve complex technical problems.
• Reproduce customer issues and provide detailed technical information to Engineering.
• Create and maintain technical documentation and knowledge-base articles.
• Contribute to improving support processes, product quality, and customer experience.
• Take ownership of issues from initial investigation through resolution.

What Were Looking For

• 2+ years of experience in Product Support, Technical Support, or SaaS Support.
• Strong troubleshooting and analytical problem-solving skills.
• Hands-on experience with REST APIs, Webhooks, integrations, and connectors .
• Experience supporting enterprise customers .
• Good understanding of HTTP, request/response payloads, authentication, and API debugging.
• Experience with tools such as Postman, browser developer tools, logs, or similar debugging tools .
• Working knowledge of at least one programming language such as Python, Java, or PHP is a plus.
• Experience with CRM, SaaS, or Marketing Automation platforms is preferred.
• Excellent written and verbal communication skills.
• Strong ownership and ability to work independently in a fast-paced environment.
• Willingness to work in a 24/7 rotational shift environment .

Why LeadSquared?

• Work on a high-scale SaaS platform used by thousands of businesses globally.
• Solve challenging technical problems across APIs, integrations, workflows, and enterprise environments.
• Work closely with Product and Engineering teams.
• High ownership and visibility.
• Fast-paced environment with strong growth opportunities.
• Flexible work timings.
• Work with experienced teams and industry leaders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.