Product Support Engineer - L2

Signzy; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Signzy is seeking a Product Support Engineer (L2) in Bengaluru, to diagnose, troubleshoot, and resolve technical issues impacting production systems in our SaaS fintech platform. You will work with internal teams and external customers, ensuring secure, compliant operation of financial transactions.

The role requires strong knowledge of REST APIs, Postman, Linux environments, and basic scripting, plus familiarity with observability tools and cloud concepts. Startup mindset welcomed.

Qualifications

• Experience troubleshooting production issues in SaaS/fintech systems.
• Strong understanding of REST APIs and API testing with Postman.
• Comfortable with Linux environments, logs, and basic scripting.
• Knowledge of networking concepts (TCP/UDP, IP filtering).
• Exposure to cloud services (AWS) and SSL/TLS management.
• Familiarity with observability tools for monitoring logs and metrics.
• Excellent problem-solving skills and client-facing communication.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues in production.
• Collaborate with internal and external stakeholders to provide high-quality support.
• Ensure compliance and security in financial transactions.
• Provide clear, step-by-step technical guidance to customers.

Skills

REST APIs

Troubleshooting

Linux

Networking concepts

Postman

SSL/TLS management

AWS basics

Kibana

Grafana

Prometheus

Customer-facing support

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Kibana

Grafana

Prometheus

AWS

Job description

Job Title: Product Support Engineer( L2 )

No of open positions: 1

About Signzy

Signzy is an AI-powered RPA platform designed for financial services. Our platform can

automate even the most complex workflows and decision-making processes into real-time APIs.

Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over

200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India

and a top 3 acquiring bank in the US. We have strong global partnerships, including with

Mastercard, and offices in New York and Dubai, serving customers worldwide. Our product team

of 120+ people is based in Bangalore, building cutting-edge global AI products.

Working at Signzy

At Signzy, we embrace technology and innovation to develop outstanding products. We're a

tech-savvy team backed by investors passionate about creating innovative solutions. Join us

and be part of the future of financial services technology!

Job Description

As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring the

smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.

This role involves working closely with both internal and external stakeholders to provide

high-quality support, ensuring compliance and security in financial transactions.

Job Requirements

• Experience in troubleshooting production issues in SaaS / fintech systems.
• Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.
• Comfortable working with Linux environments, logs, and basic scripting.
• Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).
• Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.
• Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.
• Strong problem-solving skills and ability to handle client-facing technical support scenarios.

Soft Skills:

• Excellent problem-solving skills with a methodical approach.
• Strong written and oral communication skills, able to explain technical solutions in simple terms.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience in customer service or support roles, with an ability to manage

Additional:

• Bachelor’s degree in Information Technology, Computer Science, or relevant field.
• Experience in supporting API and digital KYC in financial institutions is highly
• Startup experience is a plus.

This is your opportunity to work with cutting-edge technology in the financial services industry

and play a pivotal role in ensuring the integrity and security of financial transactions.