Product Support Engineer

Baldor Technologies; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Baldor Technologies in Mumbai requires a QA/Test expert to review and oversee testing across unit, functional, performance, and stress testing, while defining and executing manual and automation testing strategies. You will ensure quality criteria are met through planning, execution, QA, and issue tracking, and continually raise standards by adopting best practices and tools.

The candidate should have strong communication, problem-solving skills, and a willingness to learn new technologies, with

Qualifications

• 0-2years of experience in a product support or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills, with the ability to troubleshoot and find workable solutions.
• Ability to prioritize tickets based on urgency and business impact, with attention to detail.
• Self-motivated and eager to learn and adapt to new technologies.
• Basic understanding of RESTAPIs and their functionality.
• Willingness to work in rotational shifts, even on weekends

Responsibilities

• Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress,acceptance etc are getting covered.
• Defining and executing manual and automation testing strategy.
• Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking.
• Keep raising the bar and standards of all the quality processes with every project.
• Identifying best practices & tools in the industry and adopting them from time to time.

Skills

Communication skills

Problem-solving

Prioritization

Self-motivation

REST APIs

Shift flexibility

Experience 0-2 years

Tools

SQL

Freshdesk

Jira

Zendesk

ServiceNow

Python

AWS

Azure

Google Cloud

Kibana

Splunk

Nagios

Grafana

Job description

Role & responsibilities

• Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress,acceptance etc are getting covered.
• Defining and executing manual and automation testing strategy.
• Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking.
• Keep raising the bar and standards of all the quality processes with every project.
• Identifying best practices & tools in the industry and adopting them from time to time.

Preferred candidate profile

• 0-2years of experience in a product support or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills, with the ability to troubleshoot and find workable solutions.
• Ability to prioritize tickets based on urgency and business impact, with attention to detail.
• Self-motivated and eager to learn and adapt to new technologies.
• Basic understanding of RESTAPIs and their functionality.
• Willingness to work in rotational shifts, even on weekends

Good-to-Have

• Knowledge of SQL, with the ability to write basic queries.
• Hands-on experience with ticketing systems like Fresh desk, Jira, Zendesk, or ServiceNow.
• Ability to write simple scripts in languages like Python to automate repetitive tasks or improve troubleshooting efficiency.
• Experience in working closely with customers to resolve issues and build strong relationships through effective communication.
• Basic understanding of cloud platforms such asAWS,Azure, or Google Cloud, particularly for products hosted on cloud infrastructure.
• Familiarity with any one of the monitoring and logging tools like Kibana, Splunk, Nagios, or Grafana for proactive system monitoring and health checks.