Product Support Engineer

Antler; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible working model

Professional development stipend

Comprehensive health plans

Job summary

Antler is seeking a Compliance Product Support Engineer to join their Global Technical Support team. The role requires strong technical skills in ELD compliance and the ability to manage complex product issues. Ideal candidates will possess over 6 years of technical support experience and be adept in customer communication.

Benefits include competitive compensation, flexible working models, and comprehensive health plans, fostering an environment that supports both in-person and remote work. Join Antler to contribute to innovative solutions in a dynamic work environment.

Qualifications

• 6+ years of experience in technical support, field engineering, or systems engineering.
• Familiarity with ELD-related rules and regulations.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the final escalation point for intricate ELD compliance product issues.
• Own the end-to-end lifecycle of complex product issues.
• Analyze device telemetry and fleet-level patterns.

Skills

Technical know-how

Excellent customer service

Problem-solving skills

Data analysis skills

Interpersonal skills

Education

B.S. in Computer Science, Engineering, or other technical field

Tools

Python

SQL

Tableau

Job description

About the role

We are looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization. This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of regulatory law, IoT systems, and data integrity. Our customers rely on Samsara to meet workplace safety requirements established by the Department of Transportation (DoT/FMCSA) and to accurately track, manage, and share Records of Duty Status (RODS) data. You will serve as the primary technical authority for the software components associated with the ELD compliance product and act as the critical bridge between customers, field teams, and R&D, ensuring 100% accuracy in recording Hours of Service (HOS) and RODS.

Responsibilities

• Serve as the final escalation point for intricate ELD compliance product issues for post‑sales customers.
• Own the end‑to‑end lifecycle of complex product issues, coordinating possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
• Analyze device telemetry and fleet‑level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
• Provide technical support for audits and inspections in collaboration with Escalations, Product, and Legal teams.
• Drive continuous product improvement by leading post‑mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.
• Collaborate with Support and R&D teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions.
• Lead technical feedback for new products to ensure supportability and ease of customer understanding.
• Define success criteria, validation plans, and operational runbooks for new feature launches to ensure global support team readiness.
• Develop or contribute to internal tools to significantly accelerate ticket resolution and trend analysis.
• Elevate the organization’s technical expertise by providing coaching and conducting case reviews for support engineers.

Minimum requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.
• 6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware‑integrated products.
• Familiarity with ELD‑related rules and regulations.
• Excellent customer service and interpersonal skills with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, able to speak at technical and conversational levels.
• Technical know‑how: comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Demonstrated strong resourcefulness, creativity, and problem‑solving skills.
• Adaptability and ability to thrive in a fast‑paced, dynamic work environment.
• Experience in direct customer interaction, incident response, and participation in a rotational after‑hours/on‑call support cadence.

Preferred qualifications

• Experience with fleet regulatory requirements for compliance.
• Experience in the Telematics industry.
• Data analysis skills: Python, SQL, and Tableau.

Benefits

At Samsara we design total rewards to fuel high‑impact builders. Compensation includes base salary, performance‑based bonus/variable pay, and equity for eligible roles in a high‑growth public company. In addition to competitive pay we provide a flexible, employee‑led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Flexible Working

We embrace a flexible working model that accommodates diverse needs. Offices are open for those who prefer in‑person work and we support remote work where it aligns with operational requirements. For certain positions, proximity to an office or specific geographic area may be required for collaboration, access to resources, or alignment with service regions.

EEO and Accessibility Statement

At Samsara we welcome everyone regardless of background. All qualified applicants receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We are committed to ensuring equal opportunity for qualified persons with disabilities. Please email [e-mail] if you require any reasonable accommodations throughout the recruiting process.